Analyst, Distribution System Support
Analyst, Distribution System Support
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Job Description
*We are considering candidates in New Brunswick or Ontario. This is a remote role.*
Key Interactions:
- Interaction with hotel teams
- Interaction with the sales distribution & loyalty support teams.
- Interaction with the HUBs teams: distribution loading sales e-commerce pricing etc.
- Interaction with the external providers giving support for Accor
- Americas Region
Main Responsibilities:
- Provide support to hotel and head office users
- Handle Sales and Distribution support tickets on a daily basis
- Contribute constantly to the optimization of the quality of service
- Availability and reactivity to provide quick answers to interlocutors
- Contribute constantly to increase the quality of service
- Ensure a good quality of support
Handle the incoming tickets in relation to sales & distribution topics
Work together with other members of L1 Sales and Distribution support teams in a different cultural and linguistic context
Contribute constantly to the optimization of the quality of service
Have an overview of the distribution operations
Have good knowledge of the processes delegated to the support team
Availability and reactivity to provide quick answers to interlocutors
Intervene and coordinate until there is a resolution for tickets assigned to the team
Close collaboration with the L2 Sales & Distribution team
Exchange with the other internal & external teams in order to find solutions for the tickets as quickly as possible.
Qualifications :
- Experience on hotel distribution systems
- International & operational experience
- Functional support experience
- Positive mindset
- Dynamic proactive and autonomous
- Have an interest for support functions
- Strong communication & presentation skills
- Stress resistant
- Knowledge of ORS
- Knowledge of Accor Distribution Landscape
- Fluent in English (read written spoken).
- Service Now
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
#LI-KB2
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
