Payment Systems Specialist
Payment Systems Specialist
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Job Description
Payment Systems Specialist
If you are interested in working for a leader in the credit union industry then we are looking for you! We are a dynamic company with growth opportunities. The Payment Systems Specialist is responsible for the day-to-day operations support and monitoring of the credit unions electronic payment systems including ACH wire transfers card processing bill pay mobile payments and other digital payment channels. This role ensures the accuracy compliance and efficiency of payment processing while supporting the delivery of high-quality service to members.
Company: First Northern Credit Union Job Location(s): Chicago (Loop) IL
Start Date: As soon as possible
Employment Term: Regular
Employment Type: Full Time
Hours per Week: 40
Work Hours (i.e. shift): Monday - Friday (daytime)
Salary/Benefit Notes: First Northern Credit Union offers a generous benefits package including medical dental and vision insurance; free life and disability plans; 401k with company match after 1 year of employment; annual performance incentive plans and more. To learn more about First Northern Credit Union go to .
Required Education: High school diploma or the equivalent. Some College is preferred
Required Experience: 2 plus years experience in a position involving ACH file processing Visa Credit and/or Debit cards. Required Security Clearance: None
Related Categories: Payment Systems
Position Description Principal Duties and Responsibilities
- Handle inbound and outbound customer service calls and emails regarding Payment Systems products (debit/ credit card accounts ACH Wires Share Draft and online/mobile banking).
- Perform data entry of all areas of payment systems not limited to ACH/Wires Shared Branching EFT Transfers Item Processing ATMs Visa Bill Payment Services Internet/Mobile Banking.
- Identify and escalate fraud or suspicious activity in accordance with company procedures.
- Maintain accurate records and ensure compliance with NACHA rules Reg E BSA/AML requirements and internal policies.
- Collaborate with internal departments to resolve complex issues.
- Resolve customer complaints efficiently professionally and within service-level agreements.
- Meet or exceed performance metrics including call quality response time and customer satisfaction.
- Re-order Visa Credit and Debit cards. Maintain Visa accounts by updating address and name changes.
- Process Visa Credit Card adjustments cash advances balance transfers and payments
- Process incoming and outgoing wire transfers.
- Process requests for replacement debit cards card closures and disputes
Required Education/Experience/Certifications: Two plus years of experience in financial services preferably in a credit union or banking environment. Knowledge of ACH wire transfers card networks and other electronic payment systems. Familiarity with NACHA operating rules Regulation E and other payment-related regulations. Strong attention to detail problem-solving skills and ability to work under pressure.
Please be advised that FNCU conducts credit checks and obtains consumer reports from consumer reporting agencies (including credit bureaus) for employment purposes only. Please fax/email resume to 312.429.6309 or . EOE Drug-free environment M/F/D/V.
EOE
Drug-free environment
M/F/D/V
Required Experience:
Unclear Seniority
Employment Type
Full-Time
