Operations & Enablement Specialist

At Pitney Bowes we do the right thing the right way. As a member of our team you can too.

We have amazing people who are the driving force the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.

Job Description:

Job Title: Specialist Operations & Enablement

Location: Pune/Noida

Experience - 3 to 5 yeats

As a Marketing Platform Enablement Specialist youll play a key role in ensuring our marketing teams have seamless access to the platforms tools and data they need to operate efficiently and compliantly. Unlike enterprise governance or architecture roles this position is deeply rooted in marketing operations executionproviding hands-on support for tool access platform usage and campaign enablement.

Youll serve as an administrator and operational enabler across platforms like Salesforce Marketing Cloud OneTrust Seismic Adobe and other tools in our marketing technology stack. Youll also support integration requirements with systems such as Salesforce CRM (U.S.) and SAP S4/C4C (Europe) and help identify opportunities to improve platform utilization and reduce friction.

This role is embedded in the Marketing Operations & Enablement team but maintains close collaboration with the centralized technology team to align on governance policies and technical direction.

Where Youll Make an Impact

Platform Access & Administration

• Administer key marketing tools including provisioning deactivation and role configuration for Salesforce Marketing Cloud Seismic OneTrust and Adobe platforms.

• Ensure compliance with internal security protocols and external privacy regulations (e.g. GDPR CCPA).

• Act as the first point of contact for platform access and configuration needs within the marketing team.

Campaign & Compliance Enablement

• Support setup and configuration of cookie banners email preferences and privacy options using OneTrust and related tools.

• Ensure accurate preference management across the tech stack working closely with legal IT and governance partners.

• Maintain alignment with compliance best practices while ensuring campaign teams can move quickly and confidently.

Integration & Operational Support

• Gather business requirements and support data integrations across platformssuch as SFMC to Salesforce (U.S.) or S4/C4C (Europe).

• Collaborate with IT and CRM owners to ensure seamless data flow and correct execution of cross-system integrations.

• Escalate system needs or risks to the Marketing Operations Director for broader governance coordination.

Utilization Reporting & Insight Generation

• Create and maintain dashboards in Power BI to track platform usage campaign performance and tool adoption.

• Identify underutilized tools or features and surface opportunities to optimize or consolidate platforms.

• Report insights to the Director of Marketing Operations & Enablement for business decision-making and governance engagement.

Enablement & Operational Efficiency

• Serve as a subject matter expert and internal consultant to marketing teams for supported platforms.

• Identify inefficiencies and recommend automation or system improvements to reduce manual effort and speed up execution.

• Stay current on new platform features and industry best practices; share knowledge with peers and stakeholders.

What You Bring

Technical Strengths

• 35 years of experience in marketing operations MarTech administration or digital campaign enablement roles.

• Hands-on experience with marketing execution platforms such as Salesforce Marketing Cloud Seismic OneTrust and Adobe.

• Familiarity with CRM platforms like Salesforce and SAP S4/C4C.

• Intermediate Power BI skills to build dashboards automate reporting and surface actionable insights.

• Understanding of integration workflows API-based data exchanges and campaign data flows across systems.

Collaboration & Communication

• Detail-oriented problem solver with a systems mindset and a passion for enabling others.

• Strong communicator who can collaborate across marketing IT privacy and centralized tech teams.

• Comfortable working in a matrixed environment with direct and dotted-line reporting relationships.

The Team

Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology logistics and financial services to more than 90 percent of the Fortune 500. Small business retail enterprise and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at .

Only Talent Matters at Pitney Bowes

Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process we encourage Blind Applications from candidates applying for jobs at Pitney Bowes. This means that details such as gender caste religion nationality and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application. Learn more here.

Read about Life at Pitney Bowes here and watch the videos below for more information about our company culture and practices:

• About Pitney Bowes
• Lets Go India
• Pitney Bowes All Stars
• Pitney Bowes named a Great Place to Work
• Pitney Bowes is Asias Top 50 Best Workplaces
• Intersectionality at Pitney Bowes
• Pitney Bowes COVID Care
• Pitney Bowes Gratitude Video

We will:

Provide the will: opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.