Service Desk â Monitoring/NOC Engineer
Service Desk â Monitoring/NOC Engineer
Posted on :
30-05-2025
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1 Vacancy
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Job Description
IT Monitoring Engineer will be responsible to support the monitoring infrastructure in delivering and maintaining the system management event monitoring capabilities. Monitoring Engineer will work in cooperation with Technical and Operational staff ensuring that monitoring capabilities are conformal with operational Responsibilities:Drive P1/P2 calls as and maintain global infrastructure; telecommunications circuits routers network devices servers storage etc. using industry standard tools Monitor applications and services; URLs applications middleware for potential issues and risks etc. using industry standard to alerts and risks following established procedures to ensure customer SLAs are Report and Escalate service incidents and risks to specialists using standard ITSM tools and shifts as allocated to ensure 24 x 7 x 365 cover for with internal business users as required to provide ongoing notifications of service risks and issues Role of high risk or critical incidents ensuring each is evaluated accurately and escalated quickly to the appropriate 2nd or 3rd line team for analysis or and manage relationships with other support teams to ensure highest possible service availability and facilitate the communication of service status updates in an effective and timely as a first point of escalation for advanced high severity or difficult issues for L1 where you will have an active role in guiding and motivating the Infrastructure Operations L1 team members in responding to and managing risks and evaluate and prioritize service risks issues and Technical Skills:Intermediate Knowledge of monitoring applications will be beneficial but not a requirement (HPESite Scope Network Node Manager(NNMi) Nagios tool as on ITIL process (Incident/Change Management).Excellent spoken and written English and communication skills maintaining a professional manner especially when under to understand the potential impact of service risks and incidents be able to escalate as appropriate
Employment Type
Full-Time
Key Skills
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