Marketing & Digital Operations Coordinator

Job Title: Marketing & Digital Operations Coordinator (Hybrid)

Company: Trident Service Group

Location: Cockeysville MD with Multi-Location Regional Travel Required to PA

Company Description:

Trident Service Group is a premier swimming pool service retail and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings we take pride in providing personalized care and building lasting relationships with our clients. Our service portfolio covers the complete pool & spa category including repair cleanings seasonal openings & closings new construction and renovation. At Trident customer satisfaction is at the heart of everything we do. We operate as a family of brands across the Mid-Atlantic region.

Position Summary:

We are seeking a creative and detail-oriented Marketing & Digital Operations Coordinator to join our growing team. This role will report directly to the President and be based out of our Cockeysville MD location (North Baltimore suburbs). This is a Hybrid role that will require 3-days on-site per week with regular travel requirements to our other locations in Pennsylvania. This role is ideal for someone who is entrepreneurial and thrives in a fast-paced multi-location environment. You should be passionate about visual storytelling digital marketing and e-commerce. The Marketing & Digital Operations Coordinator will play a key role in creating compelling marketing content standardizing and managing email campaigns across all locations supporting website development and maintenance and assisting with our expanding e-commerce operations.

Key Responsibilities:

Content Creation & Social Media

• Capture and produce high-quality photos and videos of services retail products job sites and customer projects.
  

• Create engaging content for use across email campaigns websites and social media platforms (Facebook Instagram YouTube etc.) utilizing basic graphic and video editing tools.
  

• Maintain a consistent brand voice and visual identity across all digital channels and staying true to our local heritage.
  

Email Marketing

• Design write and manage email marketing campaigns for all business locations.
  

• Develop templates segment email lists and analyze campaign performance to optimize engagement.
  

• Ensure email marketing is consistent and standardized across the company while utilizing local branding.
  

Website Support & Development

• Collaborate with external partners and internal teams to create new websites for each location or business unit.
  

• Lead maintaining company websites including content updates performance checks and SEO best practices.
  

• Monitor analytics and propose improvements to enhance user experience and drive conversions.
  

Advertising & Campaign Management

• Develop and maintain a centralized advertising calendar across all locations ensuring alignment of promotions seasonal campaigns and key events.
  

• Coordinate digital and print advertising efforts including paid social media Google Ads local publications direct mail and sponsorships.
  

• Collaborate with local managers and regional leaders to plan and execute location-specific advertising initiatives.
  

• Track campaign performance analyze ROI and provide regular reporting with actionable insights.
  

• Ensure all advertising materials are brand-consistent and compliant with company standards.
  

E-Commerce & Online Listings

• Support the e-commerce business by creating and managing product listings on the company website Amazon and eBay.
  

• Write compelling product descriptions upload images and ensure pricing inventory and details are accurate and optimized.
  

• Monitor listings and coordinate with operations teams to ensure order fulfillment and customer satisfaction.
  

Requirements

Required Qualifications:

• Associate s or Bachelors degree in Marketing Communications Digital Media or related field.
  

• 3 years of experience in marketing preferably in retail service or construction industries.
  

• 25% Travel Requirement: Ability to travel regionally to capture content and support location-specific marketing needs.
  

• Strong skills in photography videography basic graphic design and video editing (e.g. Adobe Premiere Canva or similar tools).
  

• Proficiency in email marketing platforms (e.g. Mailchimp Constant Contact or HubSpot) and CRM utilization.
  

• Experience with CMS platforms such as WordPress Shopify or similar.
  

• Experience managing marketing calendars and coordinating multi-channel campaigns including advertising promotions and seasonal events.
  

• Excellent written and verbal communication skills.
  

• Self-starter with strong organizational skills and the ability to manage multiple projects across locations.
  

Preferred Qualifications:

• Knowledge of digital advertising platforms such as Google Ads and Facebook/Instagram Ads Manager.
  

• Familiarity with online marketplaces (Amazon eBay) and e-commerce platforms.
  

• Experience with CMS platforms such as WordPress Shopify or similar.
  

Benefits

Why Join Trident Service Group

At Trident Service Group we pride ourselves on creating exceptional swimming pool experiences for our clients. Joining our team means becoming a key player in a company that values quality innovation and customer satisfaction. As the Marketing & Digital Operations Coordinator at Trident Service Group youll have the opportunity to make a significant impact on our growth and reputation while working in a collaborative and supportive environment.

Benefits:

• Salary: $50000-$60000 salary plus annual performance-based bonus
  

• Health dental and vision insurance
  

• 401(k) with company match
  

• 3-weeks paid time off plus holidays
  

• Opportunities for growth in a fast-expanding regional business
  

• Mileage reimbursement for travel between locations
  

How to Apply:

If you have a creative entrepreneurial spirit and are excited to help tell the story of our growing business we want to hear from you! Please submit apply through our website at