Mobile Device Coordinator
Mobile Device Coordinator
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3years
$ 2 - 27
1 Vacancy
Job Description
- Assist customers in selecting and ordering new mobile devices.
- Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality.
- Maintain accurate records of inventory levels orders and replacements.
- Serve as the primary point of contact for customers requiring mobile device assistance.
- Respond to technical questions billing inquiries and account concerns.
- Troubleshoot device-related issues ensuring swift resolution through internal resources or vendor support.
- Work closely with internal teams and vendors to streamline mobile device management processes.
- Provide recommendations for improving efficiency in device ordering inventory tracking and issue resolution.
- Maintain up-to-date documentation of procedures and policies related to mobile device coordination.
- Understanding of the ordering deployment and retirement processes for mobile devices.
- Ability to optimize inventory control practices to reduce costs and improve efficiency.
- Knowledge of carrier contracts billing cycles and cost structures for mobile service plans.
- Ability to analyze billing discrepancies and negotiate solutions with vendors.
- Experience working with iOS platform
- Familiarity with mobile device management (MDM) solutions for security and deployment.
- Ability to assist users with complex technical issues related to mobile devices.
- Experience in providing training or guidance to end-users on device functionality and troubleshooting.
- Experience managing workflow for device refresh initiatives or policy implementation.
- Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.
- Project Coordinator/Account Manager/Admin Experience
- Organization Time Management and Great Communication skills
- Mobile Phone Experience
- IT Experience Data Entry/Excel Spreadsheets
- Customer Service Experience
- Intune MDM
- iOS Platform
Required Skills: Project Coordinator/Account Manager/Admin Experience Organization, Time Management, and Great Communication skills Mobile Phone Experience IT Experience, Data Entry/Excel Spreadsheets Customer Service Experience Preferred Skills: Intune MDM iOS Platform
Education
Bachelors
Employment Type
Full Time
