Call Center Representatives
Call Center Representatives
Posted on :
29-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Overview
Our client in the microfinance is looking for a skilled Call Centre Call Center Representative is responsible for managing inbound and outbound communication with customers across phone email and chat channels. This role ensures customer satisfaction by addressing inquiries resolving complaints logging interactions and providing accurate product and service information. The representative will also support sales initiatives through upselling and contribute to continuous service improvement through feedback collection.
Key Responsibilities:
- Customer Interaction:
Handle inbound and outbound calls to respond to inquiries provide support and resolve customer concerns. - Customer Support & Problem Solving:
Address customer complaints with professionalism ensuring a positive customer experience and timely issue resolution. - Communication & Documentation:
Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols. - Sales & Upselling:
Identify opportunities to promote additional products or services and work toward achieving sales targets. - Performance & Quality Adherence:
Follow approved scripts while maintaining a personable tone ensuring adherence to performance metrics including resolution time and call quality. - Database Management:
Regularly update and maintain customer data including contact information and transaction history. - Technical Troubleshooting:
Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary. - Product & Service Knowledge:
Provide comprehensive information about products and services including pricing features and benefits. - Feedback Collection:
Gather and report customer feedback to help enhance products services and overall customer experience.
Requirements
Qualifications & Skills:
- Proven experience in a call center or customer service environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to multitask and manage time effectively
- Familiarity with CRM systems and practices
- Sales experience or aptitude is a plus
- High school diploma or equivalent; additional certification in customer service is a plus
Qualifications: Bachelor s degree in Business, Finance, Marketing, or a related field. 1-2 years of proven experience in sales, preferably within the banking or financial services industry. Strong understanding of financial products and services. Skills & Competencies: Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM software and MS Office Suite. Strong analytical skills and the ability to interpret sales data. Results-driven with a strong desire to exceed sales targets. High ethical standards and integrity in handling financial transactions. Ability to work independently and collaboratively in a fast-paced environment.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
