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Position Summary
The In Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy quality and hospitality. This role requires attention to detail excellent communication and a commitment to providing personalized service that enhances the guest experience. This position reports to the Director of Food & Beverage.
Job Posting Deadline
Applications for this position will be accepted until June 22 2025.
Essential Job Functions/Key Job Responsibilities
Deliver food and beverages to guest rooms promptly and professionally
Ensure accuracy of orders presentation and adherence to hotel service standards
Set up and serve meals in a courteous and efficient manner
Provide menu recommendations and answer guest inquiries regarding food and beverages
Maintain cleanliness and organization of in-room dining trays carts and work areas
Process guest orders via phone ensuring clarity and special requests are accommodated
Handle guest requests and concerns promptly to ensure satisfaction
Follow all health safety and sanitation guidelines
Collect and process payments accurately when required
Retrieve and clear trays from guest rooms and hallways in a timely manner
Collaborate with kitchen and other departments to ensure seamless service
Uphold hotel policies procedures and brand standards in all interactions
Other duties as assigned
Qualifications :
Education & Experience Requirements
High School Diploma or equivalent preferred
Six months related experience required
Knowledge Skills & Abilities
Strong knowledge of food and beverage menus including ingredients and preparation methods
Basic knowledge of wine food and cooking methods
Ability to provide exceptional guest service with professionalism and attention to detail
Excellent verbal communication and active listening skills
Strong organizational and time management abilities
Ability to handle multiple orders efficiently and accurately
Knowledge of proper food handling safety and sanitation standards
Familiarity with point-of-sale (POS) systems and order-taking procedures
Ability to lift and carry trays carts and other items safely
Strong problem-solving skills to address guest concerns promptly
Ability to work independently and as part of a team in a fast-paced environment
Basic math skills for processing payments and handling gratuities
Professional appearance and adherence to uniform and grooming standards
Ability to remain calm and composed under pressure
Flexibility to work various shifts including nights weekends and holidays
Understanding of hotel policies services and room layouts to assist guests effectively
Additional Information :
Work Environment & Physical Demands
Ability to reach crouch kneel stand walk or be on your feet for extended periods of time
Regularly work in wet hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Remote Work :
No
Employment Type :
Full-time
Full-time