Research and Insights Manager (12 months)
Research and Insights Manager (12 months)
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Salary Not Disclosed
1 Vacancy
Job Description
Krero m te tranga About the role
Reporting to our Head of Brand and Marketing in this 12-month fixed term contract as Research and Insights Manager youll ensure we adopt an insight-led approach to all of our customer activity deeply understand our customers and drive improvements that create distinctive and consistent brand experiences.
This role sits at the heart of our Retail business using research behavioural data and insights to support us as we build world-class products and experiences for our customers. With one direct report youll lead market research activity across the wider Contact business manage external market research agencies analyse information and trends to develop high-level insights and guidance that shape customer brand experience and commercial strategies and lead and evolve brand experience improvements across the end-to-end lifecycle identifying friction points and collaborating cross-functionally to bring the brand to life through consistent experiences that generate emotional connection and build brand fame.
Youll proactively lead the charge on our customer research and brand experience roadmap taking the wider business and our agency partners on that journey. New insights and experience opportunities will be brought to life and youll work with the business to embed them in a way that strengthens our brand. Youll enhance our understanding of customers and their experiences bringing bold insight-driven ideas and initiatives to the table that connect business value with customer value.
The exciting stuff our award-winning Retail rp are doing and the general Contact vibe are drawcards that bring people in and keep them coming back. Were on a mission to decarbonise Aotearoa and doing some very cool stuff to get there. This wont just be great for your career its great for Aotearoa.
Qualifications :
Ko wai koe About you
While this role will absolutely obviously have a strong research focus were looking for a brand experience guru. Research will be your bread and butter but brand experience is the space youve grown into and froth on. Were on the cusp of delivering some revolutionary new stuff and need innovative strategic brains along for the ride. Along with managing day-to-day brand tracking and research youll take the lead on brand experience design so its vital you have experience in executing cream-of-the-crop strategic stuff.
With one direct report (a great Research & Insights Analyst) its important your leadership skills are on point too. Youll present commercial results up to Retail Leadership and sometimes exec so its important to have gravitas at that level as well as the commercial nous to understand the landscape of whats really important and going to help us get ahead vs. nice to have.
Tertiary-qualified with at least eight years experience as a high-level specialist youll have proven expertise in both qualitative and quantitative research with experience across a wide range of methodologies including customer journey design focus groups and behavioural analytics. A strategic thinker with a track record of using insights to shape meaningful brand experiences and influence customer-facing strategies youre an effective communicator who can distil complexity into clarity identify what drives brand trust and customer satisfaction and inspire senior stakeholders to act. Youve had plenty of experience working cross-functionally to embed insights into removing customer friction and are looking now for a career-defining opportunity where you can put all your fave skills to use. (Spoiler alert: you just found it.)
Additional Information :
We support our people to work how where and when works the best. To get the most out of this role theres a real advantage to being in or near Auckland or Wellington but its important to note were big on flexible working and you can make your hours work for you. Wed even be open to a fractional set up (working 3 or 4 days per week instead of the usual 5).
Contact is not a place youll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like a Good to be Home payment toward your home set up & wellbeing discounts on Contact Energy products and more.
This ad will close automatically on Wednesday 11 June but were considering applications as they come in so hop to it if youre keen or if theres something youre curious to know first reach out to Tash on .
Please note only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria women and those in underrepresented groups tend to only apply if they tick every box. Were not about box ticking so if you think you have what it takes but dont meet everything stated above please still get in touch. Wed love to krero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
