Senior Service Delivery Manager
Senior Service Delivery Manager
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Job Description
ABOUT TEAM
Were an awesome team of 24 people who make up the dream team within our chapter. Were all about working hard having fun and getting stuff done together or individually. We bring a diverse set of skills experiences and backgrounds to the table which makes as a dynamic and creative force. Whether its brainstorming ideas solving complex problems or sharing knowledge with each other were always up for the task.
WHAT WILL YOU DO
Purpose of this job is to create your own team to fulfil and exceed customer expectations. You will be leading the team of specialist in their own field and be a face of Deutsche Telekom IT Solutions Slovakia in front of customer. Close cooperation with counterparts customers colleagues from international community will give you a glimpse of cosmopolitan cooperation.
CAREER PATH
You will get access to significant number of trainings and certificates to benefit your skills to help achieve the best results for customers. We as a team will support your growth and career as an individual.
WHO ARE WE LOOKING FOR
- Someone who has many years of experience in supporting external customers (with all processes and tools that need to be served in this context)
- Someone who has many years of experience in the quotation/sales process
- Someone who has many years of experience in billing
- Someone who has very good knowledge of TSI-FORCE
- Someone who has experience in dealing with knowledge of the relevant reports booking logic etc.
- Someone who has experience in dealing with SERVICE NOW from the point of view of service delivery management
- Someone who has project management ITIL know-how agile methods and working methods
Qualifications :
YOU WILL SUCCEED IF YOU HAVE:
- ITIL V4 Foundation SeM Advanced
- General IT overview - Expert
- DTAG portfolio knowledge - Expert
- MS Office Advanced
- German language C2-C1
- English language - optional
- Excellent leadership
- Communication and negotiation skills
- Time management
- Problem solving ability and result orientation
- Presentation skills
Additional Information :
WHY SHOULD YOU CHOOSE US
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work career growth private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work life balance
- Other benefits
For more information about our benefits click to Benefits
SALARY
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2600 /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
