Patient Service Representative - Float Pool Full time Days
Patient Service Representative - Float Pool Full time Days
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Service Representative Float reflects the mission vision and values of Northwestern Medicine adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Patient Service Representative- Float supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests. The Patient Service Representative Float Pool will have varying schedules start and end times and work locations to support immediate staffing needs throughout NMG.
Responsibilities:
- Scheduled hours will vary and are dependent on the needs within the organization must be flexible with scheduled start and end times with minimal notice to fill immediate staffing needs.
- Will support medical clinics throughout Northwestern Medicine and must be flexible to travel locally as needed.
- Communicates with patients and guests including greeting them upon arrival confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments past due balances and point of service payments.
- Posts payments process billing information and perform end of day cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- May perform other duties as assigned.
Qualifications :
Required:
- High school diploma or GED equivalent.
- Zero (0) to two (2) years experience in a customer service position.
Preferred:
- Bachelors degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
