HVAC Engineer
HVAC Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a detail-oriented and analytical HVAC Technical Support specialist to join our team in Charlottetown Canada. In this role you will provide efficient and organized technical assistance to our customers and field technicians ensuring optimal performance of HVAC systems.
- Respond to customer inquiries and troubleshoot HVAC system issues via phone email and chat
- Analyze and diagnose complex HVAC problems providing accurate and timely solutions
- Guide field technicians through technical issues and repair procedures
- Document all customer interactions technical issues and resolutions in the companys CRM system
- Stay up-to-date with the latest HVAC technologies industry standards and best practices
- Collaborate with the engineering team to improve product performance and customer satisfaction
- Contribute to the development of technical documentation and knowledge base articles
- Escalate complex issues to appropriate departments when necessary
Qualifications :
- Associates degree in HVAC technology or a related field
- 2-3 years of experience in the HVAC industry or technical support role
- HVAC certification (e.g. NATE EPA) preferred
- In-depth knowledge of HVAC systems components and troubleshooting techniques
- Strong analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication skills
- Proficiency in using HVAC-specific software and CRM systems
- Ability to read and interpret technical documentation and schematics
- Familiarity with industry regulations and standards
- Customer-oriented mindset with patience and empathy
- Ability to work efficiently in a fast-paced environment
- Strong organizational skills and ability to multitask
Additional Information :
Why Join Our Team
EMCO Corporation is one of Canadas largest integrated wholesale distributors of plumbing HVAC waterworks and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary benefits and profit sharing
- A career with a solid stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
Salary Range- $50000- $90000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
