Sr Staff Inbound Product Manager - Telemetry
Sr Staff Inbound Product Manager - Telemetry
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Job Description
Role:
Are you passionate about building data-driven products that empower users and drive decisions at scale Come join the Platform Core Experiences team to shape the future of how we collect process and deliver usage and performance data at scale for both internal and external users. Youll define and drive a multi-year vision and roadmap that empowers teams to make smarter and data-driven decisions.
Team:
The specific team is within Telemetry group that belongs in the Platform Core Experiences. Responsible for collecting processing and displaying product usage and performance data at scale for internal and external needs.
What you get to do in this role:
- Shape the future of our enterprise telemetry strategy both internal and external capabilities. Develop vision and 3-year roadmap on initiatives and capabilities that empower our users to make better data-driven decisions.
- Working with Eng Design QE for defining outcomes that drive release planning epic/story creation to streamline execution and delivering the outcomes that exceed the expectations of our customers
- Engage in customers and end users to gather insights and feedback to inform development of new capabilities and enhancements.
- Assume leadership responsibilities as anaccountable owner who is committedto the outcome regardless of the role ororganizationalboundaries
- Work withmultipleteamstoguideprojectsthroughdevelopmentand bring high-quality products to life
- Integrate usability studies research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-modecommunications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members along with the ability to influence inside and outside of your team
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years of softwareproductmanagement experience
- Experience leading and developing data intensive applications such as product usage analytics or application performance monitoring
- Strong understanding of building data intensive applications including tradeoffs on collection storage and query.
- Navigate manage and align a matrixed organization that involves internal and external data needs
- Familiarity with data query language data warehouse solutions application monitoring or data analytics products.
- Familiarity with industry standards around data collection or conventions such as GDPR OpenTelemetry etc.
- Strong prioritizationskillsandthediscipline to focus on highimpactactivities
- Experience defining andcapturingproductrequirementsandtransforming them intoaproduct roadmap
- Deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutions
- Experience driving solution development through big-picture solution development
- Ability to serve as a team lead and coach employees at lower levels
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
