Under the supervision of the Client Services Manager this position is responsible for ensuring smooth front-office operations supporting laboratory logistics and providing excellent service to clients. The ideal candidate will be organized proactive and comfortable working in a fast-paced scientific environment.
- Client interactions front desk
- Greet clients and visitors in a professional and friendly manner
- Receive sample submissions sign paper work and provide bottle orders
- Payment processing
- Accept and process client payments (cash/card/cheque)
- Issue receipts and maintain accurate financial records
- Sample management
- Assist with receiving and login samples
- Managing the sorting of samples
- Ensure proper labelling and documentation of all in coming samples
- Bottle order production
- Prepare and assemble bottle orders for clients based on testing requirements
- Maintain inventory and order as needed
- Collections Coordinator
- Organize and schedule payment collections with clients by phone email
- Track and follow up on outstanding accounts
Qualifications :
- High school Diploma or equivalent post-secondary education in administration or environmental sciences a plus
- Previous experience in an admin or customer service role preferably in a laboratory or technical setting a plus
- Strong organizational and multitasking skills
- Proficient in Microsoft office suite and basic data entry systems
- Excellent communicator and interpersonal skills
- Ability to handle confidential information with discretion
Additional Information :
- Job Location: Ottawa Ontario
- Job Type:Contract / Full-time (37.5 paid hours/week);
Remote Work :
No
Employment Type :
Full-time