Senior Product Manager AI Experiences, Support Products
Senior Product Manager AI Experiences, Support Products
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$ 122200 - 234200
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
Were looking for a Senior Product Manager to join Adobes Experience and Engagement team to help craft the future of intelligent customer support. In this role youll lead efforts to transform our self-service experience making it seamless intuitive and personalized. Youll build AI-powered solutions with customer context surface the right solutions in real-time and help resolve customer issues. Your work will directly impact customer resolution trust and satisfaction at global scale.
You will evangelize high-impact product initiatives from strategy through execution working closely with business data design and engineering engineering design data and business teams to define the vision prioritize efforts and deliver relevant outcomes for our customers and business.
What youll Do
- Define product strategy roadmap and execution for your area.
- Bring insights and industry trends to improve the product experience.
- Translate customer needs and business goals into clear actionable requirements.
- Use data and insights to influence product decisions and our measures of success.
- Partner closely with engineering and design to deliver high-quality products at scale.
- Champion cross-functional alignment and collaboration with partners across the organization.
- Be a strong voice for the customer in all product decisions.
What you need to succeed
- Bachelors degree or equivalent with 7 years of product management experience. MBA preferred.
- Expertise in the customer support domain ideally building AI/ML -powered products.
- Deep customer appreciation with a passion for solving real user problems!
- Experience leading zero to products as well as scaling mature products.
- Strong technical foresight with a background in platform and systems thinking.
- Excellent communication collaboration and influencing skills across technical and non-technical teams.
- A bias for action and the ability to disambiguate problems setting clear direction for the team.
- Data-informed ideas with experience using metrics to guide decision making and measuring success.
- A builders mentality pushing the boundaries of innovation while delivering business impact!
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Senior IC
Employment Type
Full-Time
