Primary Responsibilities:
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation productivity and guest service.
- Respond to queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that all personnel are kept well informed of departments objectives and policies.
- Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
- Identify optimal cost-effective use of the resources and educate the team on the same.
- Supervise and coordinate activities of the Accounts Receivable section.
- Ensure to process the third party claims and the maintenance review updating and collection of guest accounts in accordance with the credit policy.
- Responsible for various transactions including refunds ability-to-pay allowances discounts and write-offs.
- Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
- Recommend transfer of guest accounts to Delinquent Accounts section.
- Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
- Assist in the preparation of reports and analyses setting forth progress adverse trends and appropriate recommendations or conclusions.
- Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
- Responsible for compliance of established practices and keeping employees abreast of current changes and standards.
- Develop and recommend operating policies and procedures for Accounts Receivable section.
Qualifications :
Diploma/ Degree in Hospitality Management or related course.
Consistently offer a professional and friendly greeting and provide engaging service
Strong interpersonal and problem-solving abilities
Additional Information :
- You will be joining a collaborative and dynamic team that thrives in a supportive and professional environmentwhether at one of our vibrant properties or within our innovative corporate offices.
- Our Purpose: Pioneering The Art of Responsible Hospitality Connecting Culture with Heartfelt Care.
Remote Work :
No
Employment Type :
Full-time