Front Desk Agent
Front Desk Agent
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Job Description
What you will be doing:
Guest Interaction: Welcome greet and address guest inquiries and resolve issues promptly ensuring customer satisfaction. Provide information regarding hotel facilities services and local attractions. Assist in the check-in and check-out process. Ensure all necessary documentation and payments are properly processed.
System and Data Management: Operate booking and reservation systems. Ensure accurate input of guest data and transactions. Prepare reports as required (e.g. occupancy cash register reports).
Personalized Service: Create a personalized experience for each guest by their preferences and special requests. Handle VIP guests and ensure that their specific needs are met to ensure a high level of customer satisfaction.
Brand Representation: Represent the hotels brand image in a positive and professional manner at all times. Ensure compliance with company policies and procedures especially regarding guest interactions and data privacy.
- Take initiative to add a personalized experience
- Consistently offering friendly professional and proactive guest service
- Greet check-in respond to requests and settle accounts while providing exceptional service
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
- Promote our loyalty program Accor Live Limitless and Accor Plus and drive revenues by upselling guest experiences
- Following departmental policies procedures and service standards
- Maintaining a safe working environment and following all safety policies and procedures
Qualifications :
Your experience and skills include:
- Service focused personality is essential and previous experience working in a guest-facing position is required
- Bachelors Degree preferred. High School Diploma or equivalent required
- Prior experience working with Rhapsody Realta or a related system
- Written verbal and comprehensive fluency in English; additional languages are an asset
- Accurate and efficient cash handling skills
- Ability to focus attention on guest needs remaining calm and courteous even in challenging situations
- Ability to multitask work in a fast-paced environment and have a high level of attention to detail
- Ability to prioritize competing tasks and strong organizational skills
- Ability to work independently as well as cohesively and part of a team
- Ability to present and communicate professionally and articulately
- Highly responsible and reliable
- Ability to work rotating and flexible schedule including morning shift middle shift afternoon shift and night shift.
- Maintain positive and productive working relationships with other employees and departments.
Additional Information :
Whats in it for you:
- Opportunity to develop your talent and grow within your property and across the world!
- Make your mark by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back and make a difference through our Corporate Social Responsibility activities and local community based philanthropy.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
