Head of Field Enablement

XOi is transforming the field service industry with jobsite-first technology that connects people directly to the mission-critical equipment they rely on. Acting as the central hub for the entire service ecosystemfrom technicians in the field to manufacturers and service leadersXOi equips teams with AI-powered workflows real-time asset insights team and job management tools and a rich knowledge base built from both current and historical project data. Our platform doesnt just support day-to-day operations; it creates a foundation for smarter more consistent and more profitable work. At its core XOi is building future-focused solutions that modernize the industry and enable 1-of-1 asset origination performance tracking and diagnosticsbringing unprecedented clarity and transparency to every job.

Job Summary

As XOi enters its next phase of growth were seeking a Head of Field Enablement to build and lead a strategic enablement function that empowers our field teams to deliver consistently high performance. This role will design and implement onboarding training and ongoing development programs that drive measurable business impact. It is a highly collaborative role that works closely across sales product customer success and operations to align enablement efforts with organizational goals. Were looking for someone who brings a strategic lens and a builders mindset - someone whos not only able to think big and drive long-term vision but also willing to roll up their sleeves to stand up scalable programs from the ground up.

Responsibilities

• Define and execute a strategic field enablement roadmap aligned to XOis business and growth priorities with clear KPIs to measure impact.

• Build and deliver scalable onboarding and ongoing training programs for Sales Customer Success and other field teams. Develop persona- and vertical-specific content both technical and non-technical.

• Own and optimize the enablement tech stack (LMS knowledge base etc.) ensuring integration and adoption.

• Maintain a centralized user-friendly repository of up-to-date enablement materials.

• Drive adoption of onboarding certification and training programs; track and report on completion ramp time productivity and other business KPIs.

• Establish ongoing feedback loops to ensure enablement materials stay effective and up to date continuously optimizing for field productivity and performance.

• Partner with Marketing to develop and maintain impactful enablement materials that support key initiatives campaigns and GTM motionsensuring content is timely audience-specific aligned with field needs and adheres to brand and messaging standards.

• Coordinate cross-functional readiness efforts to ensure field teams are equipped for new product releases messaging shifts and strategic initiatives through targeted enablement plans and training.

• Equip frontline managers with tools and guidance to reinforce training coach effectively and drive consistent execution across Sales and CS teams.

• Partner closely with Product Sales Marketing and CS leaders to ensure alignment with company goals.

Qualifications

• 7 years of experience in field enablement revenue operations training or business operations roles within high-growth technology companies.

• 5 years of leadership experience with a track record of building and scaling enablement or training functions.

• Proven ability to design implement and scale programs that drive measurable improvements in field performance and business outcomes.

• Deep knowledge of enablement technologies (e.g. LMS CMS knowledge management systems AI tools analytics platforms) and experience managing complex tool stacks.

• Strong project management and cross-functional leadership skills; able to deliver results in fast-paced high-growth environments.

• Software experience in field service construction tech or industrial SaaS a strong plus.

XOi Technologies is an Equal Opportunity Employer

At XOi we value individuality and the unique qualities we all bring to an organization. We believe we all bring experiences that have an incredible impact on our product and the experience our customers gain from using our products. We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy (including childbirth or other related medical condition) genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws.