(USA) Director, Regional Fulfillment

Position Summary...

What youll do...

Collaborates extensively with a broad range of stakeholders across an assigned region to obtain comprehensive market research and data. Reviews and synthesizes key performance indicators across multiple regions and business units to build strategic action plans focused on improving performance. Conducts in-depth research evaluation and analysis of vast datasets. Identifies and addresses operational and driver experience gaps on a larger scale. Develops and implements robust fulfillment solutions to enhance program and process metrics ensuring scalability and sustainability. Leads complex large-scale process improvement projects and leverages advanced data analytics to provide actionable insights and drive significant improvements.

Sets clear expectations performance measures and goals and assists Market Fulfillment team members in doing the same within assigned regions. Plans for and ensures that team members have the necessary information resources implementation times and talent to accomplish business initiatives. Identifies and plans for performance improvements using key business metrics ensuring that the team is well-equipped to achieve objectives efficiently across all markets in assigned area.

At a regional level understands and participates in all end-to-end aspects of store fulfillment including picking staging dispensing and delivering customer/member orders through all channels. Drives the execution of multiple business plans and projects by identifying the needs of customers delivery service providers and operational requirements. Develops and communicates business plans and priorities effectively while also removing barriers and obstacles that impact performance or the experiences of associates customers and drivers. By providing necessary resources identifying performance standards measuring progress and making adjustments as needed ensures optimal performance. Develops contingency plans demonstrates adaptability and supports continuous learning to maintain and improve regional operations.

Effectively manages and optimizes fulfillment operations across multiple locations within an assigned region. Establishes and communicates clear performance expectations and goals for their teams ensuring alignment with overall business objectives. Leverages data analytics to monitor key performance indicators identifies areas for improvement and implements strategic initiatives to enhance efficiency and productivity. By fostering a collaborative and results-driven environment motivates team members to achieve high standards of performance and customer satisfaction. Ensures the availability of necessary resources provides ongoing training and development opportunities and holds team members accountable for meeting targets. Demonstrates adaptability proactively addressing challenges and adjusting plans as needed to ensure seamless operations and continuous improvement across all fulfillment channels.

Supports driver supply and enhances driver experiences through partnership with key stakeholders that support the Spark Driver program. Identifies and escalates opportunities for resolution (for example addressing driver engagement gaps incentive needs driver search and surge opportunities issues within driver zones problems with driver application technology). Addresses instances of fraudulent driver actions. To gain a comprehensive understanding of driver and customer experience pain points completes deliveries to directly address and resolve any issues that arise. Promotes new technology that is deployed to streamline online experiences.

Supports the implementation and sustainment of digital change initiatives mobile applications digital roadmaps and product launches across multiple markets. Partners with operators to ensure the seamless adoption and execution of digital initiatives through comprehensive training effective communication advanced technology and ongoing guidance. Collaborates closely with regional leadership on strategy execution facilitating alignment between teams working across various digital workstreams. Determines and supports the necessary resource requirements and responds proactively to changes in the retail environment. Builds strategies and provides recommendations along with process improvement plans to drive market share growth and promote the adoption of digital products.

Monitors compliance with company policies and procedures and supports the companys mission values and standards of ethics and integrity. Provides feedback to key stakeholders around specific municipal county or state laws that impact digital services to prevent negative impacts to the business.

Provides overall direction by analyzing business objectives and customer needs; developing communicating building support for and implementing business strategies plans and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting selecting and developing talent; supporting mentorship workforce development and succession planning; and leveraging the capabilities of new and existing talent.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Respect the Individual: Builds high-performing teams; seeks and embraces differences in people cultures ideas and experiences; creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all.

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities; builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.

Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action.

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmarts goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity (e.g. creating fair opportunities for associates and suppliers driving local giving efforts).

Act with Integrity: Ensures that teams follow the law our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns and models our culture of non-retaliation; listens to concerns raised by associates and takes action and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.

Act with Integrity: Acts as an altruistic servant leader and is consistently humble self-aware.

Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acting with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.

Serve our Customers and Members: Adopts a holistic perspective that considers data analytics customer/member insights and different parts of the business when making plans and implementing strategies.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmarts business model.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .

The annual salary range for this position is $110000.00-$220000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Bachelors Degree in business management or a related field and 5 years experience in retail operations or related field OR 10 years experience in retail operations or related field.
Valid state-issued drivers license.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Customer service environment Digital change initiatives Management experience within Walmart Operations Managing a grocery retail operation Project Management Retail Management

Primary Location...

18185 Zane St Nw Elk River MN 55330-4505 United States of America