Senior Technical Writer
Senior Technical Writer
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Job Description
About Us
Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The companys Automation Success Platform is powered with specialized AI generative AI and offers process discovery RPA end-to-end process orchestration document processing and analytics with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains drive innovation improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at
About the role
We are looking for a Senior Technical Writer on the product documentation team at Automation Anywhere. You will develop user-centric content empowering our customers partners and employees to successfully build and deploy AI-powered automations using our product suite.
The ideal candidate is empathetic to user needs has a hands-on approach to exploring new technologies is passionate about AI and thrives in a rapidly evolving automation-focused environment.
Responsibilities
Manage content delivery: Develop customer-facing product documentation (help articles in-product contextual assistance and videos) for relevant user personas of our automation success platform.
Leverage AI/automation insights: Willing to learn and implement AI technologies understand their inputs/outputs and translate technical specifications into practical actionable user guidance.
Be a user advocate: Collaborate with engineers product managers designers and peers in support training and professional services to understand features user workflows and pain points ensuring documentation directly addresses user needs and enhances their journey.
Drive content strategy: Be aware of evolving industry trends and research and implement ideas that contribute to our documentation standards style guides and content strategy
Quick learner: Use critical thinking and problem-solving skills to build just the right amount of content to present at the right time and place to the user.
Qualifications
BS/BA in English Communications Business Engineering or related field is required (or equivalent work experience).
5 8 years of hands-on experience creating content in U.S. English for technology products and solutions with demonstrable experience in using AI technologies.
Preferred experience in Enterprise and/or SaaS environments.
Exceptional writing editing and proofreading skills.
Knowledge of DITA and structured authoring. Experience with XML-based authoring tools and CCMS such as Oxygen and MadCap IXIA Heretto or Git.
Experience with video capturing software like Captivate or Camtasia is preferred.
Applicants are encouraged to submit writing samples to be considered for this role.
All unsolicited resumes submitted to any @ email address whether submitted by an individual or by an agency will not be eligible for an agency fee.
Required Experience:
Senior IC
Employment Type
Full-Time
