Team Leader, Enterprise Application Support
Team Leader, Enterprise Application Support
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Job Description
1. SUMMARY
The Executive Management (EM) Division International Staff (IS) has the lead role in the overall management of the NATO Headquarters (HQ) environment. Within EM the ICTM Directorate provides support and services to the North Atlantic Council (NAC) its Committees IS staff and when required to Member and Partner Nation Delegations based in the HQ. The Directorate comprises of two pillars: Information Communication Technology (ICT) and Archives Information and Knowledge Management (AIM).
Within ICTM the Business Solutions Management (BSM) service oversees and directs the full lifecycle of all NATO HQ IT systems including developing and implementing the comprehensive evolution and transformation of all digital services.
The Application Delivery and Support (ADS) team provides technical management guidance advice and resources to application related projects executed by ICTM as well as technical support for in-service applications managed by ICTM. They also coordinate on application management issues with other ICTM providers in NATO including the NATO Communications and Information Agency (NCIA). ADS Team is mainly responsible for support and development of Information Technology solutions.
The incumbent will support existing Enterprise Information Management (EIM-related) systems actively participate in the implementation of a new EIM solutions (based upon Microsoft Technologies such as .NET and Microsoft SharePoint with other technologies) and the migration of existing EIM-related systems into a cloud-based solution set. They will thereafter transition to in-service support and configuration of the EIM solution in support of changing business needs.
2. QUALIFICATIONS AND EXPERIENCE
ESSENTIAL
The incumbent must:
- possess a university degree in information technologies computer sciences or other relevant discipline;
have at least 3 years experience with a combination of many or all of the following: business and technical requirements gathering technical application systems design and data analysis software configuration software development documentation acceptance testing and user training; - have experience in working with enterprise tools for some or all of the following areas: information management portals collaboration workflow search content management document management;
- be familiar with front-end development security practices (e.g. purifying inputs sanitising outputs compartmentalisation dependencies auditing prevent cross-site scripting);
- have experience in customer-facing roles and ability to translate business needs into implemented technical solutions;
- experience in monitoring project progress and delegating tasks with proven ability to oversee team deliverables while coaching team members to achieve goals;
- have a good understanding of structured project management methodologies (i.e. Prince2);
- possess the following minimum levels of NATOs official languages (English/French): V (Advanced) in one and I (Beginner) in the other.
DESIRABLE
The following would be considered an advantage:
- fluency in both NATO languages;
- proficiency in C# programming and have knowledge of the .NET framework and core libraries;
- experience developing APIs and web services;
- skills in building user interfaces using JavaScript CSS and HTML;
- experience using modern JavaScript frameworks such as Svelte React or Vue;
- familiarity with database technologies like SQL and Entity Framework;
- experience with version control tools like Git and TFS;
- experience working with the SharePoint platform and SharePoint tools;
- an intermediate knowledge/experience level regarding Windows 10 or higher Windows Server 2019 or higher SQL Server 2019 or higher IIS 10 and PowerShell 4 or higher;
- knowledge of IT infrastructure and networking and cyber security technologies such as load-balancing web application firewall border protection system (firewall) IP configuration and DNS;
- knowledge in designing and implementing cloud-native applications with experience in cloud deployment projects;
- knowledge and experience in testing release management configuration management and other IT operational disciplines based on e.g. ITIL;
- experience in writing technical documents to a high standard;
- ability to communicate technical decisions and issues in an easily understandable manner.
Expertise Development
Analyse select design implement test and document various software and hardware solutions to meet existing and emerging NATO business needs. Configure enterprise scale commercial off the shelf (COTS) tools and development environments to support the implementation of solutions. Work with business analysts and/or functional specialists to identify applicable system platforms components solution alternatives and dependencies. Identify and set up needed and appropriate tools development and testing environments and hardware platforms. Consider IT security from the start of the design of the developments. Use programming expertise COTS tools development environments Application Programming Interfaces (APIs) etc. to develop and implement solutions to meet defined business and technical requirements whilst using configuration management change management and release management standards. Follow internal test guidelines to ensure required quality of all delivered solutions including developing and executing test plans for unit/module testing integration testing user acceptance testing and other types as appropriate. Modify systems and applications accordingly based on test results. Conduct life-cycle application support activities to include troubleshooting and issues resolution of system issues. Develop relevant expertise and attend training as required and appropriate. Organize and perform user-training sessions. Mentor and assist other team members to enhance and develop skills and knowledge.
Project Management
Estimate size duration and resource requirements for assigned tasks using a structured project management framework and manage tasks in a structured manner according to NATO HQ standards and practices. Contribute subject matter expertise to project planning sessions.
Knowledge Management
Gather and maintain business and technical information in support of project and task planning decisions as well as operational support requirements. Coordinate sharing distribution and retention of information in alignment with ICTM and NATO HQ information management processes.
Information Management
Produce and maintain required documentation for each solution/system developed or integrated to include application specifications administrative guides troubleshooting and support guides and briefings and other end user documentation. Work with information management and security staff to ensure that applications comply with relevant policies and procedures regarding access and use of information.
Work with clients and other members of the International Staff (IS) as well as NATO-internal and external partners and suppliers to capture and analyse business requirements. Consult with technical analysts and other application development/package integration team members to analyse technology requirements and define and execute the proposed technical solution.
People Management
Coordinate and guide a team of IT professionals. Oversee team members tasks ensure alignment with project goals and foster a collaborative and productive work environment. Provide mentorship and support to help team members develop their skills and achieve their professional objectives.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
Direct reports: 3
Indirect reports: N/a
5. COMPETENCIES
The incumbent must demonstrate:
- Achievement: Works to meet standards.
- Analytical Thinking: Sees multiple relationships.
- Clarity and Accuracy: Checks own work.
- Conceptual Thinking: Applies learned concepts.
- Customer Service Orientation: Takes personal responsibility for correcting problems.
- Empathy: Is open to others perspectives.
- Impact and Influence: Takes multiple actions to persuade.
- Initiative: Is decisive in a time-sensitive situation.
- Teamwork: Solicits input and encourages others.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member must be submitted using e-recruitment system as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: you apply to any position we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.
Do you have questions on the application process in the system and not sure how to proceed Click here for a video containing the information you need to successfully submit your application on time.
More information about the recruitment process and conditions of employment can be found at our website ( will be subject to receipt of asecurity clearance(provided by the national Authorities of the selected candidate) approval of the candidatesmedical fileby the NATO Medical Adviser verification of your study(ies) and work experience and the successful completion of theaccreditationand notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared in whole or in part by means of generative artificial-intelligence (AI) tools including and without limitation to chatbots such as Chat Generative Pre-trained Transformer (Chat GPT) or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared in whole or in part by means of such generative or creative AI applications may be rejected without further consideration at NATOs sole discretion and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion and strives to provide equal access to employment advancement and retention independent of gender age nationality ethnic origin religion or belief cultural background sexual orientation and disability. NATO welcomes applications of nationals from all member Nations and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATOs core tasks. As an employer NATO values commitment to the principles of integrity transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature albeit at the same or a lower grade provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading Allowances etc.) please visit ourwebsite. Detailed data is available under the Salary and Benefits tab.
NATO does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. For more info please click here.
Employment Type
Full-Time
