Front Office Manager
Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a seasoned professional in the hospitality industry seeking a dynamic managerial role We have an opening for a Front Office Manager at our Baton Rouge LA establishment. Join our team to oversee the front desk operations manage the reception area ensure compliance with hotel policies and enhance guest satisfaction.
To qualify for this position a robust background in hospitality a positive attitude and a commitment to providing exceptional customer service are essential. If you possess these qualifications and are eager to deliver top-notch service we invite you to apply today!
- Defining and implementing front desk objectives and procedures
- Hiring and training staff and managing the shift schedules
- Tending to guests complaints and questions and providing exceptional customer service
- Ensuring that the front desk and reception area are kept clean and organized
- Maintaining front desk office supplies and equipment
- Managing budgets records and contracts
- Supervising staff and all front desk activities including bookings appointments phone calls and emails
- High school diploma or GED
- Bachelors degree in hospitality or similar
- A minimum of 2 years of experience as a front desk manager or similar
- Proficient in hotel front desk software Opera experience is highly desired
- Good understanding of procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- The ability to provide exceptional customer service
- Good leadership and training abilities
Required Experience:
IC
Employment Type
Full Time
