Cisco Voice and Data Support Engineer
Cisco Voice and Data Support Engineer
Posted on :
29-05-2025
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1 Vacancy
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Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
We are hiring an experienced Senior Cisco Voice and Data SupportEngineer for our Managed Services division. This is a remote role based in the US.
What youll be doing:
As part of our Managed Services Support Engineering team you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC and Infrastructure solutions.
What youll be doing
- Provide support to enterprise level customers regarding advanced UC issues leverage your knowledge and experience with problem resolution of CUCM Jabber CER Unity IM&P SIP Voice Gateways Hyperflex UCS and Session border controllers.
- Ability to work in a delivery support environment that involves structured processes and timelines
- Experience with a disciplined development methodology and release management process
- Proven and demonstrated ability to perform complex problem isolation within
- Telecommunications infrastructures: SIP trunks FXO FXS and PRI & Signaling Protocols
What skills you bring
- 3 to 5 years experience configuring and supporting complex enterprise Cisco UC solutions with CUCM Jabber CER Unity IM&P SIP Voice Gateways and Session border controllers.
- 3 to 5 years experience troubleshooting SIP UCS and Session Border Controllers.
- 1 year experience supporting Hyperflex
- 1 to 3 years experience supporting VMware
- Prior experience administering or supporting LAN/WAN HSRP QoS VLANs Bandwidth modeling and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Strong customer service skills and client focus
- Good problem-solving skills
- Ticket management: this includes documentation of work performed follow-up with customers and information gathering process to complete the requests.
$115000 - $135000 a year
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Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical dental vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
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Employment Type
Full-Time
Key Skills
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