Team Leader, Insurance Operations - Masterkey - IFL
Team Leader, Insurance Operations - Masterkey - IFL
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: FlexibleTimeOff
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: Hands-On Team-Customised including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
This role is a key part of the ClientFirst Insurance Operations team responsible for leading a team of nine and delivering exceptional service to our clients. The successful candidate will ensure tasks are completed within SLAs meet stakeholder expectations and lead by example.
Were looking for someone who thrives in a fast-paced environment challenges existing processes and drives improvement. Proven experience in insurance operations and team leadership is essential along with a strong focus on staff development engagement and continuous improvement.
Manage day-to-day work allocations produce daily performance reports and proactively resolve issues related to systems processes and people
Drive and implement service improvement initiatives to enhance efficiency and reduce product/process complexity
Conduct necessary market financial risk and operational analyses to support planning and decision-making
Attend project meetings as a subject matter expert (SME) representing the team and contributing informed perspectives
Benchmark team performance against industry standards and meet defined service levels
Reduce controllable client complaints and remediation compensations through proactive risk and issue management
Oversee stakeholder relationships and collaborate with business units and functional teams to enable timely decisions and successful change implementation
Deliver high-quality timely reports and ad-hoc analyses with clear actionable conclusions
Ensure team performance meets productivity and quality targets while minimising overtime costs
Govern internal and external processes effectively and manage exception reporting and manual workarounds
Maintain consistently high customer satisfaction scores
Identify and close skill gaps and single-person dependencies within the team to reduce operational risk
Ensure staff development plans are in place regularly reviewed and tracked for progress
Represent the team professionally in meetings contributing constructive viewpoints and receiving positive feedback from stakeholders
What You Will Bring:
3 years experience in a similar role within a Wealth business unit with strong industry knowledge
Proven ability to lead process team and business improvement initiatives that drive revenue reduce cost and enhance client experience
Experienced in managing fast-paced teams with competing priorities including phones and workflow tasks
Strong leadership through change with a focus on developing high-performing teams
Collaborative and outcome-focused delivering high-quality results on time and within budget
Structured process-driven and committed to accuracy and consistency
Excellent communication stakeholder management analytical and negotiation skills
Deep understanding of market dynamics strategy and success drivers in the Wealth industry
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Employment Type
Full-Time
