Director, Platform Owner & Architect — Commercialization Solutions

At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

About Us
At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

The Role
Genmab is on the lookout for a visionary Director Platform Owner & Architect Commercialization Solutions to ignite our next-gen customer-engagement landscape. Nestled within the Data Digital & AI (DD&AI) organization youll serve as the strategic and hands-on guardian of our CRM and allied commercialization platforms that power both field teams and home-office specialists in delivering remarkable experiences to healthcare professionals and patients. Leveraging 1215 years of deep CRM architecture expertiseideally spanning Salesforce and Veeva in life-sciences environmentsyoull craft and execute a bold roadmap that unleashes data-driven insights streamlines field operations and knits our platforms seamlessly into downstream systems and enterprise data ecosystems.

This role sits at the intersection of technology business and patient impact. We welcome applicants from every background and lived experience; your unique perspective is the catalyst for therapiesand careersthat defy the ordinary.

The role will report to the VP Enterprise Digital Solutions.

Responsibilities

Vision & Strategy

• Define and evangelize the long-term platform vision for Salesforce Health Cloud Veeva CRM and adjacent technologies and integration patterns.
• Translate Genmabs KYSO ambition into clear architectural principles standards and a multi-year delivery roadmap that balances innovation scalability and compliance.

Technical Leadership

• Lead mentor and grow an inclusive hub team of architects admins and developers while orchestrating a global network of partner resources.
• Serve as chief decision-maker on solution design integration patterns DevSecOps and data model governance.
• Champion API-first low-code / pro-code coexistence and automated quality-engineering practices (SFDX GitLab CI/CD Tricentis Copado).

Field Medical & Commercial Excellence

• Partner with business spoke teams to ensure solid alignment and fruition of business needs through solid platform operations and robust feature development with an eye on seamless user experience.
• Design intelligent workflows by integration disparate systems towards a more cohesive end-user experience.

Integration & Data Fluency

• Oversee bi-directional integrations with ERP data lakes pharmacovigilance learning and incentives systems; ensure a single source of truth for customer and product data (MDM/Reltio Snowflake AWS Redshift).
• Drive interoperability with Veeva Vaults and third-party platforms.

Compliance Risk & Security

• Embed privacy-by-design and audit-ready controls into every release; own validation documentation and change-control processes.
• Anticipate and mitigate risks across infrastructure integrations data quality and user adoption.

Stakeholder Engagement & Change Enablement

• Act as the connective tissue between business spoke leaders/admins and technology teams within the Data Digital and AI organization.
• Craft compelling narratives and demos that inspire diverse cross-functional teams to embrace the art of the possible.

Continuous Improvement & Innovation

• Identify and pilot emerging Salesforce capabilities (Einstein Data Cloud Hyperforce) and partner apps that deliver measurable value to patients providers and Genmab teams.
• Track and optimize platform economics; champion citizen-development and community-of-practice initiatives to democratize innovation via a hub and spoke model.

• Identify and pilot emerging Salesforce capabilities (Einstein Data Cloud Hyperforce) and partner apps that deliver measurable value to patients providers and Genmab teams.
• Track and optimize platform economics; champion citizen-development and community-of-practice initiatives to democratize innovation.

Requirements

• Bachelors degree (or equivalent) in Computer Science Engineering or a related technical field; a Masters degree is preferred.
• Minimum of 8 years of experience as an Application Manager System Administration and/or Business Analyst at a life science or biotech organization within the commercial organization.
• Minimum of 5 years of experience in a customer-facing environment working with global stakeholders and team members.
• Prior knowledge of the pharmaceutical commercial domain in the European market is desirable. Oncology launch experience is preferred.
• Minimum of 5 years of experience with Veeva Salesforce or similar CRM is a must.
• Strong knowledge of business models operating models financial models cost-benefit analysis budgeting and risk management.
• Familiarity with GxP compliance and European Data Privacy regulations including GDPR is a plus.
• Experience with structured Software Development Lifecycle (SDLC) methodologies.
• Ability to elicit complex business requirements from both small and large audiences including business and IT professionals.
• Proficiency with Office tools mobile apps and other IT capabilities expected in a senior IT role.
• Excellent interpersonal teamwork facilitation and negotiation skills.
• Strong leadership and influencing abilities.
• Excellent investigative and technical skills.
• Strong oral and written communication skills in German.
• Proficiency in English as it is the global language for Genmab.

Qualifications

• Bachelors or Masters degree in Computer Science Information Systems Engineering or a related field
• 1215 years of hands-on CRM architecture and delivery experience in life-sciences (pharma biotech or consulting)
• Proven leadership of multi-cloud Salesforce implementations (Health Cloud Sales/Service Cloud Experience Cloud)
• Advanced Veeva CRM configuration expertise including Events Management Medical Insights and Align
• Salesforce Application or System Architect certification
• Veeva CRM Advanced Admin or equivalent Veeva certifications preferred
• API-first integration design skills with middleware (e.g. Informatica Mulesoft) and data platforms (Snowflake AWS Reltio MDM)
• Command of DevSecOps and CI/CD pipelines using SFDX GitLab and automated testing frameworks (Copado Tricentis)
• Deep understanding of Medical Affairs and Commercial workflows (MSL call planning KOL engagement compliant scientific exchange) and global regulatory frameworks (21 CFR Part 11 GDPR Sunshine/Open Payments)
• Demonstrated success building diverse high-performing teams driving platform governance and delivering measurable improvements in field productivity data quality and customer insight

For US based candidates the proposed salary band for this position is as follows:

The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. Also certain positions are eligible for additional forms of compensation such as bonuses.

Regular full-time U.S. employees are eligible to enroll in Genmab benefits. Our benefits package is crafted to help employees feel supported and cared for in all aspects of life physical financial social and emotional.

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee work-life balance. Our offices are crafted as open community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hard-working innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific T-cell engagers antibody-drug conjugates next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

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Please note that if you are applying for a position in the Netherlands Genmabs policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year if the employee performs well and if the business conditions do not change renewal for an indefinite term may be considered after the fixed-term employment contract.