Senior Customer Experience Partner
Senior Customer Experience Partner
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Salary Not Disclosed
1 Vacancy
Job Description
In addition the Sr. Customer Experience Partner will support the Customer Service managers with projects and data analytics and will actively support the development of junior Customer Experience Partners to upscale the teams and ensure sustainability.
Senior Customer Experience Partner
The Woodlands TX (Hybrid position requiring 2-3 days in the office each week)
We Offer:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
The opportunity:
We are seeking a dedicated and experienced Senior Customer Experience Partner to manage the end-to-end shipment cycle for high-volume and complex customer accounts ensuring adherence to company procedures and regulatory requirements. The ideal candidate will provide exceptional customer care drive continuous improvement and develop junior team members.
Key Responsibilities:
Oversee the entire shipment lifecycle resolving issues proactively or reactively to meet customer satisfaction goals. Manage accounts with significant business impact focusing on high volume and/or revenue. Monitor service levels by tracking agreed milestones and transit times. Prevent service failures and collaborate on countermeasures. Develop customized data solutions for customers cargo performance scorecards. Identify root causes when targets are missed and implement solutions. Manage vendor performance to ensure timely cargo delivery. Understand and align actions with KPIs and set targets. Drive continuous improvements to reduce waste and lower costs.
We are looking for:
Bachelors Degree
At least 5 years of functional experience in the logistics transportation industry
Customer service experience
Supply Chain Management and Ocean experience preferred.
Strong customer centricity with excellent communication and interpersonal skills.
Capacity to multitask display urgency and build strong relationships.
Superior organizational and problem-solving skills.
Conflict resolution and negotiation abilities.
Team player with proficiency in Microsoft Suite Applications.
Continuous improvement mindset
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $60000-$70000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior IC
Employment Type
Full-Time
