Senior Manager Application Support and Maintenance
Senior Manager Application Support and Maintenance
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Job Description
Company:
Boeing India Private LimitedOverview
As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) is a 5500 engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D innovation and high-quality engineering work in global markets and leverage new-age technologies such as AI/ML IIoT Cloud Model-Based Engineering and Additive Manufacturing shaping the future of aerospace.
People-driven culture
At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and face-to-face meetings bring together different perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.
With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.
About Position / Position Summary
The Boeing Company is currently seeking an Senior Information Technology Manager to join the SAP S/4 Center of Excellence to manage and run the Application Support and Operations team in Bengaluru India.
The focus of the role is to manage S/4 application footprint for Boeing Supply Chain IT & DA by leading the internal SAP support work day-to-day operations review user experience and feedback contributing to the overall improvement of our application adoption and functionality. Closely work with system integrator partners and internal team members to address support needs for SAP S/4 system. Provide end-user support to all levels of production operations including Procurement Sales Trade compliance Finance Production and Quality and provide advice regarding standard SAP functionality and best practices as it evolves with company needs. Maintain and present metrics and dashboards regarding SLAs to executive level management.
The individual is expected to be an expert in global organization management with the ability to handle team members dispersed across India and multiple United States (US) sites as well. strong business acumen and excellent partnership skills are of paramount to work in demanding and highly skilled work environment to collaborate and influence people and decisions from the stakeholders and other IT divisions. The role reports to the Senior Director and the individual is expected to lead a team of individual contributors in higher levels.
This role will be based out of Bengaluru India.
Position Responsibilities:
Manages and integrates employee activities across Information Technologies including infrastructure design and administration application analysis and design information management architecture computing security computing project support and/or process analysis
Develops and executes project and process plans implements policies and procedures and sets operational goals
Acquires resources for projects and processes provides technical management of suppliers and leads process improvements
Develops and maintains relationships and partnerships with customers stakeholders peers partners and direct reports
Provides oversight and approval of technical approaches products and processes
Manages and provides developmental opportunities for employees
Adopt and establish standards best practices and processes as needed towards design high quality functional and technical solutions
Measure track and correct outcomes based on metrics including Service Level Agreements (SLA) Key Performance Indicators (KPI) user-experience and customer satisfaction
Manages the SAP technical landscape including MDGensuring optimal performance availability and security.
Identifies opportunities for process improvement and automation within the SAP environment.
Stay current with new ERP / SAP technology developments and techniques research new software and tools proactively recommend improvements.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
A Bachelors degree or higher is required as a BASIC QUALIFICATION
10 years of experience working in a cross functional environment with all levels in the business from individual contributors to executive leadership
10 years of experience within information technology
10 years of experience in organization management
6 years of experience working within a global development team
3 years of experience in a leadership role leading diverse teams initiatives or projects to meet business objectives and influence change in SAP S/4 environment
Possesses deep knowledge of SAP systems including SAP Basis HANA Solution Manager and related technologies.
Able to travel both domestically and internationally.
Preferred Qualifications (Desired Skills/Experience ) :
3 years of experience communicating effectively with multiple levels of an organization
3 years of experience in Information Technology (IT) systems
Experience and certifications with SAP and IaaS Providers (MS Azure)
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 17 Plus years related work experience or Masters Degree with 16 years of experience with an equivalent combination of education and experience.
Relocation:
This position does offer relocation within INDIA.
Language Requirements:
Not ApplicableEducation:
Bachelors Degree or EquivalentRelocation:
This position offers relocation based on candidate eligibility.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 - Morning (India)Required Experience:
Senior Manager
Employment Type
Full-Time
