Account Manager
Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Purpose of the job
The Account Manager will work alongsidethe Regional Account Director and will be responsible for working closely with our clients suppliers and internal contacts delivering services professionally to specifications and on time in line with SLAs.
The perfect candidate will have either agency experience and production management experience with a proven track record for delivering client solutions and nurturing relationships. As the Account Manager youwill work closely with clients suppliers and internal contacts to deliver services to our customers professionally to specification and on time. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery. The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
This is a fast-paced role dealing with a variety of marketing and commercial print and POS projects. You will be required to build and develop relationships with key stakeholders whilst primarily delivering excellent customer service.
The Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account Manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.
Key responsibilities
- Provide technical input and advice on print projects as required.
- Take briefs from the client including full specification details and deadline dates and manage from start to finish.
- Suggest alternative options and innovation where possible.
- Produce detailed specifications for internal and external clients based on client knowledge.
- Brief suppliers on client requirements.
- Deliver a high level of customer service.
- Monitor projects to ensure they are delivered to specification and on time.
- Ensure activity is recorded using the designated company tools.
- Maintain a full understanding of the broad range of HH Globals services and work closely with the internal departments.
- Implement new methods and procedures as required.
- Work as a team to help deliver contractual requirements prepare presentations and complete necessary account admin and reporting.
- Ensure invoicing procedures are followed.
- Able to attend meetings as required.
- Press passing when required and often out of normal working hours.
- Work with Regional Account Director to identify new business opportunities.
- Agree and manage budgets and PLs.
- Ensure profit is maximized through analysis of performance.
- Deliver services to meet and exceed contracted SLAs.
- Manage and monitor objectives to meet key business drivers.
- Ensure compliance with Regulatory and Company policies.
- Measure customer satisfaction and take appropriate action.
Knowledge Skills Experience
- Account management experience working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
- Experience in a client facing role is essential.
- Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
- POS conceptual experience.
- Previous experience working in print / print management / print buying / marketing print procurement is essential.
- POS production and general operational print experience essential.
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
- Leadership and management experience is desirable.
- Numerate with a strong commercial understanding.
- Ability to manage multiple projects simultaneously.
- Strong time management and prioritization skills.
- Able to prioritize workload in a high energy environment.
- Has a high level of technical print knowledge with detailed understanding of different techniques.
- Experienced and confident with press passing.
- Is professional courteous and calm under pressure.
- Has a project management mind-set.
- Process driven with an eye to sales and business development.
- Approachable and confident to offer advice in meetings.
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
- Knowledge of Microsoft office and Google Apps is preferred but not essential.
HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background regardless of any personal characteristic especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance if you require this job advert in an alternative format or require any assistance please reach out to emailprotected
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include some of the following; employment history right to work identity and validity of professional qualifications (if applicable) checks. In some countries criminal background sanction file and / or CIFAS checks may apply. If you have any questions relating to this please reach out to emailprotected in the first instance.
Other details
- Pay TypeSalary
- Employment IndicatorRegular
Required Experience:
Manager
Employment Type
Full-Time
