ITSM Operations Analyst
ITSM Operations Analyst
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Job Description
At ING Australia you will have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you.
ING Australia is on the search for an ITSM Operations Analyst. Reporting to the ITSM Operations Lead you will have a wide range of responsibilities providing level 2 support for the Banks software applications to staff and business units
Join us and build an exceptional experience for yourself and you will be making a difference to our customers lives by shaping the way they bank and empowering them to stay ahead in life and business.
Ready to do your thing
What youll do
Troubleshoot and escalate application issues ensuring timely resolution and clear stakeholder communication.
Identify recurring issues raise problem records and contribute to knowledge base documentation.
Perform detailed production verification testing and report issues post-release.
Resolve incidents with a One and Done approach maintaining strong stakeholder relationships.
Participate in CAB meetings assess change risks and provide support for critical incidents.
Participate in a 24/7 on-call rotation for incident triage and escalation.
What are we looking for
Minimum 3 years experience in a service desk or IT support role.
Strong ability to diagnose application faults and correlate error messages with known issues.
Proven capability to identify and suggest improvements to internal IT processes.
Solid understanding of technical concepts including incident management file transfers and Microsoft Exchange.
ITIL certifications (e.g. ITIL v3 Foundation ITIL Operational Support & Analysis) are highly desirable.
Whats in it for you
Drop everything and learn with over 16000 professional and personal development courses to choose from
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT Day to volunteer on approved sustainability activity
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Saikat Dastidar on
Applications close on 10th June
Required Experience:
IC
Employment Type
Full-Time
