Technical Support Associate Analyst - Express Scripts

• Are you all about the follow up and follow through juggling multiple tasks and knowing what things need to be completed
• Do you thrive in a fast-paced collaborative environment that focuses on delivering great customer service for our clients and customers alike
• Can you use your analytical skills to quickly make decisions followed by communicating with clients and customers with empathy and sincerity

First things first were a global health service company dedicated to helping people improve their health well-being and sense of security. But we dont just care about your well-being we care about your career health too. Thats why when you work with us you can count on a different kind of career youll make a difference learn a ton and share in changing the way people think about healthcare. #Winning

Role Summary/Key Objectives:

• Contributes to the IT Support job family in a support capacity.

• Responsible for the day to day performance and operation of both PC and LAN hardware and software.

• Helps configure install maintain and upgrade computer systems hardware and software.

• Performs a broader set of tasks to provide operational support for the organizations information systems and peripheral equipment such as application servers database servers web servers desktops printers and storage devices.

• May assist in designing developing testing debugging and implementing operating systems components software tools and utilities required for the operation maintenance and control of computer systems.

• Completes output (documents analyses product) in specific work area to appropriate time and quality targets.

• Works under own initiative prioritizes own work and meets agreed timescales.

• The Technical Support Associate Analyst also must provide accurate timely and creative solutions to end-user computer and network problems.

  The Technical Support Associate Analyst adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.

Qualifications:

• Previous customer service experience preferred

• Ability to prioritize and handle multiple tasks.

• Possess in-depth knowledge of the tools and processes required by the role.

• Functions in complex environments with minimal direction.

• Solid individual performance while partnering with others.

• Works well through self-directed effort.

• Shares knowledge in area of expertise.

• May serve as a technical subject matter expert.

• May provide technical assistance to resolve operating issues.

• General knowledge of Microsoft Operating systems especially XP Windows 7 and Microsoft Office

• General knowledge of Apple computers and operating systems.

• General knowledge of networking switches and data networks.

• General knowledge of IP telecommunications systems.

• General knowledge of Audio Visual Systems

• Associates Degree in IT or related field or equivalent experience

• 1-3 Years PC/LAN Technical support Experience

• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.