Program Coordinator, Community Outreach
Program Coordinator, Community Outreach
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Job Description
Job Title: Program Coordinator Community Outreach
Salary:$25.00 an hour
- Business Unit:
- Community Impact & Equity
- Home Department:
- 211
- Worker Category:
- F Full-time
- FLSA Code:
- N - Non-exempt
- EEOC Job Classification:
- 5 - Administrative Support Workers
- Standard Hours:
- 75 bi-weekly
- Pay Grade:
- 3
- Granted Funded Date:
- NA
About United Way of Rhode Island:
Our vision is a Rhode Island where every individual in each community has an equal opportunity for justice and prosperity. Since our inception in 1926 the United Way of Rhode Island has effectively moved people from crisis to stability while working to shore up the systems that provide support across the community. When called to action in the face of a global pandemic we proved that we were built over the last 95 years to be uniquely equipped to effectively harness resources from government corporations nonprofits and individuals to address the many significant crises affecting all of us.
The pandemic spotlighted how the war on poverty during the past 50 years has not created opportunity and prosperity for all community members. In particular where you live and the color of your skin can make it challenging to live learn and thrive in Rhode Island. That is why were committed to a mission of uniting our community and resources to build racial equity and opportunities for all Rhode Islanders.
To deliver on our goals we must go deep rather than wide with investments and partners to target the root causes that have thwarted Rhode Islands ability to thrive. We serve all Rhode Islanders in need by tackling Rhode Islands great challenge:
Reversing the racial inequities that have plagued Rhode Islands Black Brown and Indigenous communities for generations.
That means we are applying all our assets and approaches including delivery of direct services strategic community investments advocacy and coalition-building to create a better Rhode Island for all. We are applying these tools in the following areas of need:
Lift United: We invest in affordable housing improve care coordination and expand access to adult education and job training opportunities. We also support the growth and stability of women- and minority-owned businesses.
Achieve United: We work to ensure that all Rhode Island children walk into the classroom ready to learn. This includes increasing literacy levels and expanding access to after-school and out-of-school-time learning programs.
Invest United: We build nonprofit resiliency and sector leadership development through our Invest United pillar. We empower donors engage corporations and connect Rhode Islanders with giving and volunteer opportunities.
Advocate United: Through research and public policy we drive systemic change through our Advocate United pillar. And because democracy is not a spectator sport we train Rhode Islanders to be advocates and work to increase voter turnout.
Learn more about United Way of Rhode Island at Program Coordinator Community Outreach plays a vital role in developing and implementing outreach initiatives to engage target audiences promote the organizations mission and services and strengthen relationships within the community. This position requires a dynamic organized and compassionate individual with excellent communication skills and a passion for community engagement.
Duties & Responsibilities:
Community Engagement & Outreach Programming:
- Research plan and coordinate outreach events to connect with diverse communities.
- Serve as a liaison between the organization and the community developing meaningful relationships with individuals social service agencies and key stakeholders.
- Plan promote and deliver outreach services through fairs scheduled monthly events enrollment events rallies parades and presentations.
- Provide one-on-one direct services including sharing information on United Way programs and assisting with applications for social service and healthcare programs in Rhode Island.
- Maintain a welcoming and safe environment within the outreach RV to support individuals seeking assistance.
Data Tracking & Reporting:
- Collect track and maintain detailed statistical information on outreach activities.
- Ensure accurate data collection and reporting using productivity tools such as Microsoft 365 Asana and Customer Relationship Management (CRM) platforms.
- Provide regular reports and insights to the supervisor to measure program impact and inform outreach strategies.
Collaboration & Teamwork:
- Work closely with internal team members and external partners to enhance outreach strategies and maximize program effectiveness.
- Assist in training and mentoring volunteers or staff on outreach best practices and community resources.
Outreach Vehicle Operations & Maintenance:
- Assist in driving the 29-foot outreach RV to various locations across Rhode Island (training provided if needed).
- Support the upkeep maintenance and safe operation of the outreach RV to ensure continued accessibility for community members.
- Maintain travel logs and coordinate routine maintenance needs.
Qualifications:
The following qualifications represent our ideal candidate profile. However we encourage applications from individuals with diverse skills experiences and strengthseven if you do not meet every requirement listed.
- Experience in one-on-one counseling short-term case management social services or community outreach.
- Strong interpersonal collaboration and organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal and written communication skills.
- Proficiency in productivity and data management tools such as Microsoft 365 Asana and CRM platforms.
- Ability to work independently and as part of a team.
- A Bachelors degree in social work human services or a related field is a plus.
- CHW (Community Health Worker) certification preferred.
- Commitment to the organizations mission and values.
- Clean driving record and willingness to drive the outreach RV.
- Ability to work occasional nights and weekends as needed.
Knowledge Skills and Certifications (Training Provided):
- Inform USA Certification (initial and recertification every two years).
- CAC Certification (Certified Application Counselor for assistance with healthcare applications).
- Community Health Worker (CHW) Training if not already certified.
Personalized JEDI Journey
- Develop and implement a personalized individual JEDI growth plan to establish and track JEDI Competency baselines.
- Participate in annual JEDI training.
- Support UWRI JEDI initiatives (e.g. Equity Challenge) and participating/supporting agency groups (e.g. Heritage and Professionals Employee Resource Groups (ERGs) and Culture Equity and Strengths Committee (CES)).
- Participate in community state or national (e.g. United Way Worldwide) JEDI growth opportunities.
Knowledge Skills and Abilities:
- Bachelors degree preferred
- 1-3 years experience in Human Services
- Experience in a helpline/call center environment is a plus
- Experience working with Microsoft Office and other databases
- Strong attention to detail
- Strong written and verbal communication skills
- Must be available nights weekends and holidays (if needed)
Disclaimer:This job description is intended to convey the essential functions of this position and it is not intended to be an exhaustive list of skills duties responsibilities or working conditions associated with the position.
Core Values:
United Way of Rhode Island is looking for candidates who demonstrate their ability to carry out its core values as follows:
- Impact through equity place equity at the center and emphasize it while building new corporate relationships and reinforcing existing ones.
- Respect and value allis an active team player who builds and fosters internal and external collaboration and partnerships. Seeks input and feedback while also sharing ideas.
- Lead with a growth mindset commit to continued growth and process improvements across United Way of Rhode Islands existing and new resource portfolio.
- Be a legendary partnercreate and foster inclusive interpersonal skills.
- Strive for excellence demonstrates and utilizes proven and emerging human resource practices. Understand each employees unique and valuable role in achieving the Live United mission.
Compensation & Benefits:
- Salary competitive commensurate with relevant experience and skills and within a budgeted range of$25.00 hourly (full time).
- Benefitscomprehensivebenefits package for those meeting agency threshold which includes healthcare dental and vision coverage; flexible spending account; retirement match; and more.
- Work-Life Balance 28.0-hour workweeks; if meet agency benefit threshold annually earn prorated days of paid leavefloating holidays personal daysand sickdays.
- Learning & Development individual and collective programs to support staff in achieving organizational and career objectives e.g. CliftonStrengths by Gallup Strengths and Justice Equity Diversity & Inclusion (JEDI).
United Way of Rhode Island is an equal opportunity employer and we encourage members of traditionally underrepresented communities to apply.
Required Experience:
IC
Employment Type
Full Time
