Jr. Desktop Engineer, End User Support
Jr. Desktop Engineer, End User Support
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Job Description
The Role:
Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.
As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.
Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.
Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.
Moderna is seeking a Jr Desktop Engineer to join our End User Experience team in Warsaw. This individual contributor role is crucial in shaping a seamless and innovative digital workplace for Moderna employees across the globe. The successful candidate will be a hands-on problem solver who thrives in a dynamic and fast-paced environment with a deep passion for technology customer service and continual enhancement of user experience.
The Jr Desktop Engineer will play a key role in implementing supporting and maintaining a wide range of computing devices applications and systems to ensure optimal performance and reliability. You will act as a front-line expert ensuring every new hire setup hardware deployment and technical support interaction exemplifies Modernas commitment to operational excellence and digital enablement.
Heres What Youll Do:
Your key responsibilities will be:
Deploying configuring and managing end-user devices including Windows PCs MacBooks and iOS devices to ensure maximum reliability and user satisfaction.
Diagnosing and resolving hardware and software issues related to operating systems Microsoft Office Suite (Outlook Teams Excel) third-party applications and mobile platforms.
Supporting and troubleshooting Apple devices including iPhones and iPads to ensure smooth connectivity and integration with enterprise systems.
Performing end-to-end support for onboarding tasks such as new hire setups PC refresh programs phone configurations and A/V meeting technology support.
Your responsibilities will also include:
Providing high-quality responsive technical support to Moderna employees worldwide ensuring each request is handled promptly and professionally.
Maintaining and updating standard operating procedures (SOPs) system configuration documentation and support guidelines.
Collaborating with other IT teams and cross-functional stakeholders to improve support processes enhance service delivery and contribute to continuous innovation in end-user experience.
Contributing to IT operational efficiency through proactive system monitoring and support automation initiatives.
The key Moderna Mindsets youll need to succeed in the role:
We behave like owners. The solutions were building go beyond any job description.
You will be empowered to take ownership of user challenges contributing not just to fixes but to long-term process improvements and system optimizations that scale across the organization.We digitize everywhere possible using the power of code to maximize our impact on patients.
Your work will involve identifying opportunities to streamline support operations through automation and digitizationultimately enhancing the productivity of teams working to bring mRNA medicines to market faster.
Heres What Youll Bring to the Table:
3 years of experience in desktop support end-user computing or IT break/fix support.
Associate degree technical certification or equivalent work experience in IT support.
Strong troubleshooting skills for Windows Mac and iOS devices including device setup management and software support.
Experience with IT service management (ITSM) tools with ServiceNow experience being a plus.
Hands-on experience supporting Windows Mac and iOS environments.
Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly.
Strong written and verbal communication skills with an emphasis on customer service.
A proactive customer-first mindset with the ability to multitask in a fast-paced environment.
Willingness to learn adapt and stay ahead of emerging technologies.Full understanding of Quality management activities related to qualification GxP Validation and change management of IT Systems
At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and well-being resources are designed to support youat work at home and everywhere in between.
- Quality healthcare and insurance benefits
- Lifestyle Spending Accounts to create your own pathway to well-being
- Free premium access to fitness nutrition and mindfulness classes
- Family planning and adoption benefits
- Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown
- Savingsandinvestments
- Location-specific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.
As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.
Moderna is a smoke-free alcohol-free and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!
Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.
Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .
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Required Experience:
Junior IC
Employment Type
Full-Time
