Systems Support Engineer(SCCM)
Systems Support Engineer(SCCM)
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Job Description
Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Welcome to Altera! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare Allscripts is able to deliver an integrated platform of clinical financial connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Responsibilities
- You will be responsible for managing and implementing software updates and patches specifically for Windows-based systems and Azure cloud environments.
- Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup product functionality and bugs/enhancements
- Track and document inbound support tickets and ensure proper notation of customer problems or issues
- Communicate with product development department to improve on current design or to identify possible problems with design
- Queue/ticket Management
- Monitoring infrastructure and Application events
- Advanced level troubleshooting followed by escalation to SMEs or MS
- Azure Fundamentals and Windows OS
- Stay abreast of current technology in products design changes and new products offered
Qualifications
- Bachelors Degree in computer science/IT/Others
- Any relevant IT certification would be a plus.
- Proven experience in patch management for Windows systems including SCCM deployment experience.
- Familiarity with Azure cloud services and patch management in the cloud environment
Experience:
- 2-7 years experience in handling patch operations
- Manage and maintain the SCCM infrastructure including servers distribution points and client settings
- Configure SCCM deployments and collections to target specific groups of devices for patching.
- Understanding of Win Server/ Windows 10 environment
- Understanding of Windows administration troubleshooting ( DNS DHCP IIS Windows Cluster Event Logs PerfMon Disk Management )
- Intermediate Knowledge of SQL ( SQL Jobs Select Query )
- Knowledge on Azure cloud concepts
- Experience in working with remote support tools
- International support experience (preferably US or Europe i.e. good command over verbal and written English)
- Knowledge/Experience on office applications Word/Excel/PowerPoint/Team
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at:
Employment Type
Full Time
