Director, Client Growth & Retention â Legal Technology SaaS
Director, Client Growth & Retention â Legal Technology SaaS
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1 Vacancy
Job Description
Director Client Growth & Retention Legal Technology SaaS
Chicago IL Hybrid (3 days in office)
Full-Time Executive Leadership Role
Join a global leader in Legal Technology innovation operating across Australia New Zealand the US Canada UK and Europe. This is a unique opportunity to drive client success and revenue growth at scale and shape the future of client engagement in a high-growth mission-led SaaS environment across US Legal markets.
As Director of Client Growth and Retention youll sit at the intersection of strategy customer success and business development leading a talented Account Management team and contributing directly to executive planning. This is more than just a leadership role its a chance to build lead and scale a client growth engine within a world-class LegalTech environment.
Your Role Will Include:
- Building and mentoring a high-performing Account Management team
- Driving revenue expansion and client retention across key SaaS offerings
- Designing a data-led customer journey model that aligns internal teams
- Acting as the voice of the client in executive planning sessions
- Fostering deep consultative relationships with professional services clients
What Youll Bring:
- 5 years in Account Management or Customer Success leadership (preferably in Legal SaaS)
- A track record of exceeding growth targets
- Experience building customer-first sales and retention strategies
- The ability to lead consultative sales conversations with C-level stakeholders
- Strong CRM and analytics skills (Salesforce preferred)
Why Join
This is your chance to make an impact with a scale-up US business as part of a market leading global LegalTech SaaS organisation that is redefining how legal professionals work. Youll join an international executive team have real influence over growth strategy and help shape the customer experience across continents.
Ready to lead client success at the forefront of legal innovation
Apply now or contact us confidentially to learn more.
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Employment Type
Full Time
