Housing Service Center Supervisor

Job Title: Housing Service Center Supervisor

Location: Stanford CA 94305

Duration: 4 Months

Schedule: 8am-5pm (M-F)

Summary:

• Administer implement and interpret university and department policies and procedures on issues regarding admission financial aid housing registrar services visa services student life advising career counseling and academic services.
• Identify clarify and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas using advanced technical and professional knowledge requiring independent judgment

Core duties:

• Administer an area or program in student services evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
• Collaborate with others to help resolve program issues and concerns interpret policies and mediate complex and sensitive issues.
• Resolve multi-dimensional matters in response to students in crisis at risk or who have other program issues counsel students and parents on sensitive and confidential issues.
• Provide guidance and counsel oversee and develop a wide range of programs and services analyze effectiveness and make recommendations for future programs.
• Reconcile complex issues; analyze diverse transactions from multiple sources.
• Summarize data from multiple sources prepare management reports and presentations.
• Identify and evaluate data needs manage the implementation and development of technology.
• Develop and Implement plans for outreach efforts develop and maintain external community and university liaison represent department and university at meetings and events.
• Provide advice to students on a range of issues including but not limited to academic progress academic program policies career plans accessibility community standards etc. in order to assist them in making appropriate choices and decisions.
• Apprise students of research fellowship and scholarship opportunities make recommendations and may award grants.
• Serve as a subject matter expert to other departments; represent unit/department.
• Lead create and contribute to development of business practices and organizational change to improve processes and workflow.
• May oversee analyze and assist in financial processes and development of budgets.
• Serve as a key member of university wide teams and projects.
• May train and supervise other staff volunteers and temporary workers.
• May represent client at public events such as fairs athletic events and registrations greet and serve as a resource on unit and general inquiries.
• Apply knowledge expertise and experience to resolve issues in a timely fashion including those that are ambiguous and/or sensitive.
• Ability to promote diversity multiculturalism and inclusion in the execution of role.
• Successfully combine hard (e.g. technical knowledge critical and analytical thinking problem solving) and soft skills (e.g. people skills communication such as active listening interpersonal and intrapersonal relationship teamwork emotional intelligence collaboration/conflict management) to meet position requirements.
• Demonstrates a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks internal and external to R&DE.
• Demonstrates effective emotional intelligence especially in situations with time constraints.
• Track trending issues raised by students and proactively prepare communications to address such issues before they escalate.

Education & Experience:

• Bachelors degree and three years of relevant experience or combination of education and relevant experience.

Knowledge Skills and Abilities:

• Strong communication skills to communicate information clearly and effectively to internal and external audiences client groups and management.
• Advanced analysis and problem-solving skills.
• Advanced computer skills including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal financial and university policies and external regulations.