Customer Service Assistant
Customer Service Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and personable Customer Service Assistant to join our team in Grand Rapids MI. In this role you will serve as the first point of contact for our clients providing support answering inquiries and ensuring a smooth customer experience. This position requires excellent communication skills attention to detail and a proactive attitude to help resolve customer concerns efficiently.
Key Responsibilities
Provide prompt courteous and professional support to customers via phone email and in-person.
Assist with order processing account updates and service inquiries.
Maintain accurate records of interactions and transactions.
Coordinate with internal departments to resolve issues and fulfill customer requests.
Monitor and follow up on pending customer matters to ensure timely resolution.
Support the Customer Service Manager with administrative and operational tasks
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred.
Minimum of 1 year of experience in a customer-facing role.
Strong verbal and written communication skills.
Ability to multitask and manage time effectively.
Proficiency in Microsoft Office (Word Excel Outlook).
Positive attitude and strong problem-solving abilities.
Additional Information :
Benefits
Competitive salary: $34000 - $42000 per year
Opportunities for career advancement and skill development
Supportive and collaborative team environment
Paid time off and holidays
Health and wellness support
Ongoing training and development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
