Customer Service Advisor
Customer Service Advisor
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Job Alert
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Job Description
Organisation: Leicestershire County Council
Work Location: Leicestershire Registration Service Anstey Frith House County Hall Grounds Glenfield LE3 8RN
Worker Category: Fixed Location Worker
Salary: 25998 - 27273 per annum (pay award pending)
Working Hours:37hours
Contract Type: Permanent
Closing Date: 13/08/2025
Interview Date(s): 17/09/2025-18/09/2025
Do you want a job where no two days are the same Leicestershire Registration Service are looking for an enthusiastic good communicator with attention to detail to join our established team at Anstey Frith House
About the Role
This role will be primarily be to cover the reception desk and being the first contact with customers and visitors to the Register office which includes checking customers in allowing access to customers and visitors ushering guests at weekday ceremonies writing certificates from archive registers.. To take calls from the public into the registration service regarding births deaths marriages civil partnership certificate orders and citizenship ceremonies booking appointments in the appropriate online diary. Registering and conducting weddings and civil partnership when required..
Although this is a full-time post we would consider a job share.
About You
To apply for this post you must:
- Demonstrable experience of working with the public on the telephone and on a face-to-face basis in circumstances where customers could become upset or aggressive and providing a positive first impression
- Demonstrable experience of working as part of an established team and be able to work independently
- Experience of working daily with ICT packages (including Microsoft packages)
- Experience of handling high volumes of telephone calls
- A good communicator who can adapt to different situations be empathetic and be assertive when required.
- Must have good attention to detail and have the ability to produce clear and accurate records. Excellent spelling and grammar are essential to this role.
- Must be articulate and confident in a variety of situations including public speaking in a calm authoritative manner and with a clear speaking voice
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
For more information or an informal discussionplease contact:
Judith Snow
Telephone:
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Required Experience:
Unclear Seniority
Employment Type
Advisor
