Customer Service Representative
Customer Service Representative
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Job Description
Ply Gem Canada is seeking a highly motivated Customer Service Representative to join our customer service. Reporting to the Team Lead Customer Service the Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally this successful candidate will work towards maintaining productive working relationships with internal and external customers.
RESPONSIBILITIES
- Communicate with customers through email phone and in person responding to queries in a professional manner asking the necessary questions required to ensure the correct product and or issue has been identified.
- Enter all the data into the system ensuring complete and accurate information clearly documenting all service issues on the service order pertaining to the service work that is to be done
- Represent the warranties and charging policies of Ply Gem Canada for the service being requested clearly communicating any charges and those payments due upon the arrival of our Field Technicians arrival.
- Enter credits and returns.
- Process payments for orders.
- Have an excellent level of knowledge of product specifications and
- Able to work alone for extended periods of time but also able to work close with other employees
- have the ability to think clearly and quickly and make decisions based upon your knowledge
- Updating builders / customers portfolio when needed.
- Other duties as required
This position is fully on-site.
Qualifications :
EDUCATION
- Completion of Grade12 or GED
- Typing skills of at least 40 WPM
- Attention to detail
- Fluent in English both written and oral
EXPERIENCE
- 1-2 years prior experience as a customer service representative / similar role
SKILLS AND ATTRIBUTES
- Effective verbal and written communication skills.
- Computer literate; Proficiency in using the Office Suite of products including (Word Excel and Outlook)
- Attention to detail in all areas of work.
- Good organizational time management and prioritization skills.
- Strong work ethic and positive team attitude.
Additional Information :
Ply Gem Canada is committed to an inclusive equitable and accessible workplace. We will accommodate applicants needs upon request throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
