Inn Host

Join our team as a Front Desk Agent where youll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from check-in to check-out. As part of The Inn at Matteis Tavern family you will oversee and orchestrate a proactive and seamless Guest program including but not limited to: reaching out to guests prior to arrival greeting guests upon arrival and overseeing all aspects of their stay.

• Greet guests upon arrival facilitate smooth check-in/check-out processes and provide information about hotel services amenities and policies.
• Handle room reservations confirm guest details assign rooms and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries concerns and requests promptly and professionally creating a positive and welcoming atmosphere.
• Process payments verify payment information and handle financial transactions accurately including cash handling and coordinating with the accounting department.
• Serve as a central point of communication relay messages between guests and other hotel departments and maintain accurate records of guest interactions and requests.

$23.34/hour

Qualifications :

• Ability to handle multiple tasks efficiently
• Strong interpersonal and communication skills
• Exceptional follow through and attention to detail
• Previous Guest Services experience preferred- 1 year in a similliar role
• Use of Opera Unifocus Google Trip Advisor Yelp and Opentable a plus
• Excellent written and communication skills
• Willingness to work holidays and weekends as business levels dictate   
• Pleasant and professional phone demeanor.  
• Must be Team focused.
• Ability to take on new responsibilities and roles as the position demands whether they are administrative or operationally based

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time