Director of Information Technology (Remote)

Job Description: Director of Information Technology

American Financial Management Remote

American Financial Management (AFM) increases our clients net income by collecting negotiating and resolving delinquent receivable situations. We are a client-focused organization and our extensive experience and resources are dedicated to improving our clients accounts receivable process. Our expert team provides a wow experience with customized service to meet each clients requirements desires and goals.

The Role:

AFM is seeking a Director of Information Technology (Director) to devise review and constantly improve an operationally excellent technology strategy focusing on improving efficiency and compliance. This requires the Director to understand AFMs vision and business goals identify technological opportunities and align Information Technology (IT) initiatives with the overall business strategy and compliance with industry Director will report to AFMs SVP of Operations Al Rossman (SVP) and will be a part of AFMs leadership team.

The ideal candidate will be an experienced IT professional with a strong background in the accounts receivable industry and demonstrated leadership ability. This position requires a broad range of technical expertise and a willingness to engage in hands-on work across multiple areas including relational database development payment processing systems data security server administration and agent desktop provisioning. In this role the candidate will have the opportunity to build and lead a technical team from the ground up to support the companys growth. The position reports directly to the SVP and will play a key role in developing and executing AFMs IT strategy. The candidate will be responsible for providing strategic leadership coaching team members and establishing a culture of accountability and performance.

Specific requirements roles and responsibilities are described below.

Requirements:

• At least 10 years of experience working in a collection agency environment.
• At least 5 years of experience in a managerial position.
• Bachelors degree or higher in an IT-related field. Equivalent technical experience and/or technical certifications are also acceptable.
• Broad familiarity with the systems software and products used in debt collection with deep expertise in at least one collection platform. Experience working with CUBS is a strong plus.
• Expertise in server administration and networking including infrastructure buildout patching and securing servers networks firewalls and switches.
• Experience with cloud server administration (e.g. AWS Azure or Google Cloud) is a strong plus particularly in managing virtual machines storage networking and security configurations.
• Demonstrated expertise in cybersecurity and regulatory compliance. Strong understanding of role-based access control (RBAC) least-privilege principles and industry-standard security best practices. Experience participating in cybersecurity audits or assessments such as SOC 1 SOC 2 ISO/IEC 27001 PCI-DSS or comparable frameworks is highly desirable.
• Agent desktop support experience required. Expertise in administering systems for a remote workforce is a plus.
• Experience vetting CRMs and leading full-scale system migrations or conversions.
• In-depth knowledge of industry-related technical and security certifications along with experience securing and maintaining certifications required to attract marquee clients.
• Expertise in relational database architecture including advanced SQL development and CRUD operations.
• Experience administering payment processing systems.
• Proven leadership in managing technical teams directing IT operations and driving compliance with industry regulations.
• Client-focused professional with a growth mindset integrity and a consistently respectful approach.

Key Metrics and Deliverables FY2026 (Ending September 30 2026):

• Complete all client-related technology programming and system enhancements within 14 days of initial request.
• Obtain/maintain ISO 27001 certification.
• Obtain/maintain PCI certification.
• Obtain/maintain SOC2 certification.
• Internalize IT operations related to endpoint support infrastructure security and systems essential to a fully secure and functional remote work environment.
• Manage hardware inventory including the setup of systems for new internal users.
• Resolve break/fix issues and provide desktop support for internal users.
• Perform a comprehensive IT infrastructure gap assessment including identification of necessary upgrades security risks and long-term viability issues.
• Deliver scalable relational database solutions and optimized SQL code to enable accurate on-demand reporting and fully functional Power BI dashboards.
• Write technical documentation cataloging all IT-related architecture processes and procedures.

Key Metrics and Deliverables FY2027 (Ending September 30 2027):

• Migrate AFMs collection system from CUBS to a new platform by March 31 2027.
• Deploy a fully integrated company-wide knowledge base system by September 30 2027.

Compensation/Benefits:

• Based on experience and tenure.
• Vacation PTO 401K Health Insurance Dental Insurance Vision Insurance etc.
• This is a full-time role in a remote work environment.