Knowledge Specialist
Knowledge Specialist
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
Salary Grade: NC 09
Please note that several skills assessments will be administered before an interview is scheduledThe North Carolina Department of Revenue is recruiting for a Knowledge Specialist in our Submissions Processing Division (SPD). To support the tax laws of North Carolina the mission SPD is to receive and process taxpayer submissions consistently efficiently and effectively while ensuring the confidentiality and integrity of that data. Our vision is to be a division that meets its quality targets sets a high standard for other Divisions and leads innovation for the Agency. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.
This position requires a thorough knowledge of services policies and procedures related to Knowledge Management (KM). The candidate will need to demonstrate and apply KM knowledge in compiling assimilating and organizing a large volume of electronic information. The candidate selected will work with division subject matter experts (SMEs) to understand business processes at a level sufficient to ensure outcomes of audience-appropriate knowledge documents and will identify and understand issues problems and opportunities and use innovative effective approaches to identify options for solutions. The selected candidate will present ideas clearly and effectively in written form using a variety of media; and adjust language or terminology to meet the needs of the target audience. This position works in team settings with limited supervision and is fully remote.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis).
Some highlights include:
12 paid holidays per year
14 vacation days per year which increase as length of service increases and accumulates year-to-year
12 sick days/year which are cumulative indefinitely
Paid Parental Leave
Paid Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
The best funded pension plan/retirement system in the nation according to Moodys Investors Service
401K 457 and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Eligibility for Academic AssistanceKnowledge Skills and Abilities / Competencies
- Experience collaborating with subject matter experts to understand business processes and ensure specialized topics are appropriately described
- Experience researching and analyzing information required for development and/or update of policies procedures and instructions
- Demonstrated experience creating and editing content in a structured format focusing on accurate and clear information
- Experience with Microsoft suites Excel PowerPoint and Word and with large volumes of electronic records
Moderate level experience with ServiceNowMinimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.Supplemental and Contact Information
- The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes cover letters and reference information but these items will not be used for screening for qualifying credit.Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.Applicants eligible for veterans preference should attach a copy of form DD-214.
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If you have general questions about the application process you may contact Human Resources at or. Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
