Customer Service Representative CSR
Customer Service Representative CSR
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$ 43680 - 65520
1 Vacancy
Job Description
- Bonus based on performance
- Flexible schedule
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Foster and maintain excellent relationships with current business partners. Build relationships with prospects through regular follow-up accurate and timely answers and general account support. Anticipate respond to and follow up on all existing client needs.
- Actively partner network and plan for new clients and business opportunities.
- Identify qualify and develop business opportunities with new and existing clients by telephone online and through written communication.
- Monitor review and report on key metrics to ensure targets are achieved and execute spreadsheets detailing activity while you are recording the information in a timely accurate and professional manner.
- Collaborate with team members mentor staff provide expertise and answer questions and participate in formal and informal meetings as needed.
- Support and prepare clients for ongoing changes retention and maintain strong client relationships.
- Participate in ongoing education and keep informed regarding industry information new product information legislation coverages and technology to continuously improve knowledge and performance.
- Work with new clients in El Paso TX and the surrounding area and support each other in our office team in an effort to understand customer needs gather necessary data research options and then present those options to the customer.
- Resolve product or service issues by clarifying the customers concern determining the cause of the issue selecting and explaining the best solution to solve the issue expediting correction or adjustment and following up to ensure resolution.
- Review and verify accuracy of tasks and facilitate corrections as needed between client and the company.
- Maintain records of customer interactions and transactions recording details of inquiries comments and actions taken.
- Possess a sense of urgency attention to detail multi- tasking and follow up skills
- Have outstanding organizational skills with an ability to complete assignments without supervision embrace sound business judgment strong decision-making and superior written and verbal communication skills
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency
- Knowledge of Sales & Marketing
- Experience with customer relations
- You must be coachable and trainable
- Be people-oriented and customer-focused
- Are professionally assertive in developing client relations
- Experience in sales is helpful
- Have the ability to thrive in a growth-oriented environment
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
- Bonus Pay
- Additional Commission Pay
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
