Intake And Engagement Officer - Plan Management
Intake And Engagement Officer - Plan Management
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Job Description
Who is are-able
At are-able we recognise the unique strengths and perspectives that each person brings.
We are committed to building an inclusive diverse and supportive workplace where ideas thrive innovation grows and people feel valued. Our organisation champions meaningful impact professional growth and a healthy balance between work and family.
With over 30 years of deep community connection we continue to transform lives and foster opportunities. We are driven by our mission to do more for more people in more communities. We break barriers challenge stereotypes and create an environment where everyones abilities are not only recognised but nurtured.
Why choose to work with are-able
are-able is proud to be a Winner of the Australian Business Award for Employer of Choice.We foster a positive high performing team culture built on respect empathy integrity and innovation. We seek passionate individuals who are driven to make a real difference in peoples lives.
In return for your valued contribution we offer:
- A family-friendly organisational culture with true work-life balance
- Attractive salary packaging to maximise your take home pay
- Me Days and bonus Christmas leave - additional leave days each year
Join us and be part of a team making a real impact in communities across Australia.
Description
In this role you will undertake NDIS plan management tasks to ensureparticipants have a positive initial and ongoing experience with are-able Plan will ensure initial intake and ongoing processes are adhered toand networking opportunities are explored for continued growth.
Responsibilities will include:
- Developing strong connections with local networks.
- Provide participants with high quality intake and ongoing engagement plan management support.
- Trouble shooting issues identified with plans and/or payments.
- Responding to queries from participants and sometimes providers regarding plan management requests via phone email or face-to-face.
- Safeguarding payments and claims adhering to the NDIA Support Catalogue and other related legislation.
- Keep accurate records as per internal are-able Plan Management guidelines.
Skills And Experiences
To be successful in this role you will have experience working within a customer or client focused position with strong administration skills.
The following competencieswill be advantageous:
- Excellent interpersonal verbal and written communication skills.
- Ability tofoster positive working relationships with key stakeholders.
- Efficient and effective time management skills with the ability to prioritise tasks and exercise initiative to offer solutions.
- Demonstrated ability to work as a member of a professional team.
The Feel-Good Parts
At are-able every dollar of profit goes back into the communities we serve. Through the are-able Foundation donations and sponsorships weve contributed over $1.6 million since 2004.
We are a values-driven organisation guided by:
- Integrity Were honest transparent and accountable.
- Respect We celebrate diversity and empower individuals.
- Empathy We understand different perspectives to create real solutions.
- Innovation We embrace fresh ideas to make a lasting impact.
We are committed to inclusion and welcome applications from First Nations people people with disabilities culturally diverse backgrounds mature-age workers and the LGBTIQA community.
Join us and be part of something bigger.
For more information on this exciting career please click here for the position description alternatively you can contact Steve WatsonManager - Plan Management.
If you need assistance applying please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
