Technical Implementation - Team Leader
Technical Implementation - Team Leader
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Job Description
Are you ready to make a significant impact in the world of product implementation Join our dynamic COS group as a Technical Implementation Specialist where youll collaborate with business partners and clients to deliver seamless product setups. Embrace the challenge of managing high-volume requests and drive success in a fast-paced environment.
Job Summary
As a Technical Implementation Team Leader within the COS group you will coordinate all aspects of product implementation setups working closely with business partners and clients. You will leverage your understanding of mainframe file validation and testing to perform product setups in both testing and production environments. Your role will involve facilitating client discussions to understand requirements and ensuring successful implementation.
Job Responsibilities
- Exhibit ownership and client satisfaction
- Manage clear expectations and timelines
- Communicate status updates to partners/clients
- Demonstrate creative problem-solving
- Adhere to policy and procedures
- Escalate and resolve issues timely
- Record observations and escalate as needed
- Identify gaps and recommend solutions
- Handle multiple requests simultaneously
- Manage conflict and mobilize resources
- Assist in product setup per requirements
Required qualifications capabilities and skills
- Communicate effectively verbally and in writing
- Analyze logically with attention to detail
- Manage multiple work requests efficiently
- Test mainframe or transmission files
- Understand system regression or UAT testing
- Query SQL databases proficiently
- Create test cases and scenarios
Preferred qualifications capabilities and skills
- Automate tests using tools like VBA Selenium
- Utilize UI Path for workflow automation
- Hold an engineering degree with 3 years experience
- Implement treasury products technically
- Work in banking or financial services
- Understand US and Canada treasury products
- Facilitate client discussions effectively
Employment Type
Full-Time
