Membership Operations Associate
Membership Operations Associate
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Job Description
Make Your Impact in the World of Employee Ownership
Our client Certified EO is the leading authority on employee ownership in the United States certifying companies that put ownership in the hands of workers. With a fast-growing network of over 600 member organizations and 200000 employee-owners they are redefining what it means to build wealth trust and long-term business success. By amplifying the voice of employee-owned companies Certified EO is driving a national movement to reshape workplaces and create a fairer more inclusive economy.
Job Description
As a Membership Operations Associate you ll play a pivotal role in supporting member onboarding engagement and renewals. You ll help ensure a seamless experience for members maintain critical data and resources and power the visibility of employee-owned companies across the globe.
Job Overview
Employment type: Indefinite Term Type Contract
Shift: Monday to Friday 08:00 AM to 05:00 PM
Work setup: Work From Home / Remote
Your Daily Tasks
- Manage member account information and records
- Assist with member onboarding and initial setup including invoicing
- Monitor member engagement and recommend follow-up actions
- Support membership renewals by creating value reports and compiling data
- Review customized materials to ensure quality
- Upload documents to the member portal for easy access
- Manage Certified EO s public-facing directories and databases
Requirements
The Qualifications We Seek
Required Qualifications:
- English proficiency at C1 level
- 1 years of experience in administrative or customer support roles
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Comfortable using modern tech tools (Notion Asana Zoom Google Suite etc.)
Key Competencies:
- Communicates effectively
- Action-oriented
- Customer-focused
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- Indefinite term type contract
- Work from home arrangement
- 20 vacation days in total (5 leaves convertible to cash)
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported. #EmaptaEra
The Qualifications We Seek Required Qualifications: English proficiency at C1 level 1+ years of experience in administrative or customer support roles Excellent verbal and written communication skills Strong organizational skills and attention to detail Comfortable using modern tech tools (Notion, Asana, Zoom, Google Suite, etc.) Key Competencies: Communicates effectively Action-oriented Customer-focused
Employment Type
Full Time
