IT Helpdesk Officer
IT Helpdesk Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide first-level IT support troubleshooting hardware software and network issues for employees.
- Perform daily system checks and maintenance to ensure all IT systems are functioning correctly.
- Manage support tickets document solutions and create user guides for common problems.
- Set up configure and maintain IT equipment inventory including hardware replacements or upgrades.
- Assist with basic user training on IT systems and tools.
- Escalate complex issues to higher-level IT staff or external vendors as needed.
- Ensure compliance with internal IT policies and security guidelines.
Qualifications :
- Diploma or Bachelors degree in Information Technology Computer Science or a related field.
- 13 years of experience in an IT support or helpdesk role.
- Solid understanding of Windows operating systems Microsoft Office and general IT infrastructure.
- Familiarity with banking systems or financial software is a plus.
- Strong problem-solving and communication skills.
- Customer service oriented with a helpful can-do attitude.
- Ability to work independently and under pressure.
- Willingness to start work early to support staff from the beginning of the business day.
Hours
- Monday to Friday starting at 7:00 AM to ensure early support availability.
Additional Information :
- A chance to work in a high-performing team in a collaborative environment.
- A comprehensive benefits package including annual performance bonus occupational pension scheme share plan concierge services 34.5 paid holidays and more
- A great work environment in our offices located at Luxembourgs Kirchberg financial district.
SQ1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
