Reservation Executive
Reservation Executive
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Job Description
We are seeking a detail-oriented and customer-focused Reservation Executive to join our team in Mysuru India. As a Reservation Executive you will play a crucial role in managing room reservations processing bookings and ensuring a seamless reservation experience for our guests. This position requires excellent communication skills attention to detail and a commitment to delivering exceptional customer service.
- Handle incoming reservations through various channels including phone email and online booking systems
- Confirm reservation details with guests including dates of stay room type and special requests
- Maintain accurate records of all reservations cancellations and modifications in the reservation system
- Provide information to potential guests regarding room availability hotel amenities rates and policies
- Input and update reservations in the Property Management System (PMS) or Central Reservation System (CRS)
- Generate daily reports to track reservations and guest arrivals
- Collaborate with Front Desk Housekeeping and Sales teams to ensure smooth operations
- Handle guest inquiries and concerns promptly and professionally
- Assist in up-selling room upgrades packages and services to increase hotel revenue
- Prepare and submit reports on reservation trends occupancy and cancellations
- Perform daily weekly and monthly reservation audits to ensure accuracy and compliance with internal processes
Qualifications :
- High school diploma or equivalent (Bachelors degree in Hospitality or related field preferred)
- Previous experience in hotel reservation or front desk position
- Proficiency in Property Management Systems (PMS) booking engines and MS Office Suite
- Excellent verbal and written communication skills
- Strong customer service orientation with a professional and friendly demeanor
- Exceptional attention to detail and ability to accurately enter information
- Problem-solving skills with the ability to resolve conflicts and offer solutions effectively
- Excellent time management skills and ability to handle multiple tasks in a fast-paced environment
- Knowledge of hospitality industry trends and best practices
- Ability to work flexible hours including weekends and holidays
- Multilingual ability is a plus
Additional Information :
Experience is an asset.
Prior experience working with Opera or a related system.
Strong interpersonal and problem solving abilities.
Fluency in English additional languages are a plus.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
