Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
Are you seeking a challenging career that allows you the ability to contribute to a fast-paced customer-focused environment a career that will provide opportunities for personal growth
Work Location: Butte Billings Bozeman Helena Great Falls Missoula Kalispell or Havre Montana.
Pay range: 18.00 to $25.72 per hour starting base wage with career advancement opportunity up to $33.08 per hour
Employment Status: Regular Part-time(30 hours a week) or Regular Full-time
External candidates apply at
Internal candidates apply through iConnect.
Do you have a genuine desire to provide good customer service
At NorthWestern Energy Customer Service Representatives (CSRs) are a customers first point of contact. As a CSR you will have the opportunity to assist customers in responding to a variety of emergency and non-emergency requests utilizing multiple channels such as phone web mail and email.
What you will be a part of:
The Customer Service Representative Team covers a 24x7 schedule rotation that includes core hours nights weekends holidays and availability for emergency call outs. Hours worked outside of defined core business hours do qualify for premium pay opportunities.
Why do people work here:
NorthWestern Energy employees are our greatest asset: They work together daily to deliver safe reliable and innovative energy solutions that create value for customers communities employees and investors.
NorthWestern Energys Vision is to enrich lives through a safe sustainable energy future and we strive daily to meet our Service Values of Safety Excellence Respect Value Integrity Community and Environment while maintaining our Code of Business Conduct & Ethics.
We offer great benefits:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana South Dakota and Nebraska. We employ over 1500 amazing people and serve 764200 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits including:
- 401K with company match up to 4% and non-elective contribution up to 7%
- Healthcare and wellbeing programs including dental and vision for you your spouse and dependents Health Savings Account (HSA) healthcare and dependent care flexible spending account (FSA)
- Employee Assistance Programs (Offering up to six free counseling sessions per person per issue per year for employees spouses and dependents to include financial heath)
- Life Insurance (Company pays basic employee policy; spouse dependent insurance also available)
- Continuing education reimbursement
- Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
- Paid company endorsed volunteer opportunities
- Paid parental leave
- Paid bereavement leave
- Paid training opportunities
- Paid time off starting on your first day plus 11 paid holidays
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
Here is what it takes:
- A genuine desire to build lasting relationships with customers peers and leadership based on trust and dependability.
- A work from home CSR must have Spectrum internet service capability to their home office location
- A CSRs at home office must be in a private location and free from distractions
- A CSR must be able to report to a local service location within 30 minutes for emergency response needs
- All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
- Ensure all actions are consistent with NorthWestern Energys values mission and strategic business objectives
- An authentic interest in delivering customers a solution based customer experience.
- The ability to utilize active listening written verbal and interpersonal skills to engage with customers to confirm clarify and diffuse escalated situations.
- Effectively respond to customer requests that result in customers feeling supported and valued. Including but not limited to the following:
- Provide customer account calculations and technical customer support
- Assist customers with credit program information customer aide and energy efficiency programs
- understand and explain rate information and bill calculation
- Effective responses to customer requests that result in customers feeling supported and valued.
- An objective to meet or exceed Contact Center metrics
- Adept at documentation of all customer interactions
- Adhering to all company policies and procedures including customer confidentiality
- Demonstrate and maintain a good safety record
- High School diploma or equivalent
- Ability to maintain composure in a fast paced environment
- Good time management and organizational skills
- Strong computer literacy including Microsoft Office Suite and other applications
- Proficient typing skills
Requisition #4756
Posting Dates: May 26 2025 through June 9 2025
Department/Division: Customer Care
Employment Physical: Not Required
Drug Test: Required
Background Check: Required
Relocation Benefit: None
Telecommuting: Full-time Negotiable within NorthWestern Energy Service Territory. Must have access to Spectrum Internet Service
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender age disability veteran status genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act should you have a disability that requires assistance and/or reasonable accommodation with the job application process please contact the Human Resources department at 1- or at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
