Client Service Specialist
Client Service Specialist
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Job Description
Job Description:
This is your opportunity to be the voice of AT&T a global leader in communications and technology from home! As a member of our team youll redefine customer service creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology services and offers. While you drive to meet your daily and monthly sales goals youll help our customers stay connected to what matters the most.
How youll make an impact
Youll handle customer service calls ranging from billing and payments to plan changes and upgrades. Youll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
- Youll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&Ts products and services to effectively service and retain customers.
- Youll resolve complex customer issues virtually using various tools and resources along with quick access to engage with your manager or support team for assistance.
- Youll be an expert at simplifying the explanation of customer bills rate plans and features of AT&Ts products and services.
- When issues arise youll step in to perform basic troubleshooting on both products and services.
- In this full-time position (40 hours/week) youll work a set schedule including breaks lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.
What you can look forward to
- A competitive compensation package starting between$14.01 and $15.67per hour.
- Paid training youll complete from home and additional resources to support you
- Excellent benefits package with medical/dental coverage 401(k) plan tuition reimbursement and paid time off.
- Employee Discounts of up to 50% off on:
- Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
- AT&T Internet (Fiber where available)
- AT&T phone & AT&T wireless home phone
What were looking for
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day evening weekend or holiday hours. Occasional overtime may be required.
Call center Hours:
Monday through Sunday
9am - 10pm
Want to learn more about our work from home roles Watchthisvideo.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If youre ready to take the lead as the voice of AT&T wed love to hear from you!
#connectourcustomers
Weekly Hours:
40Time Type:
RegularLocation:
Richardson TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
