Sales - Solutions Support Representative
Sales - Solutions Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
This is NOT an IT job. The type of technical background they are looking for is more mechanical electrical manufacturing etc. This type of technical understanding is key in this role. The manager has stated they are really looking for a Mechanically or Electrically inclined person. Entry level with little work experience is OK as they will be trained on processes and products. ***
-Hours: Monday-Friday 8am-5pm
-Basic Excel experience is required.
-Encon uses Epicor as their ERP. Any experience with Epicor Manufacturing or similar is helpful but not required.
-Any experience with project estimation is a big plus but not required.
-Solid customer service skills and customer service mindset is important.
-Must have solid data entry skills
-Must have excellent typing skills (please list WPM on resume or submittal comments)
-Must communicate well over email and phone
-Bilingual Spanish is a plus (not required)
-Will help customers with orders quotes tracking and any related issues
-Taking customer requests reviewing their technical data/specifications and putting together quotes based on information provided.
-Temp to hire.
-This is an onsite in person position. Remote work is NOT an option.
Requirements
Qualifications:
Must have mechanical electrical or manufacturing technical background understanding or experience.
Degree in STEM field strongly preferred. Will consider technical training school diploma or certificate in STEM field in lieu of four year degree.
This is an entry level role. A new grad is ideal. Will consider 2 years of experience.
Must be able to work on Encon provided ERP computer programs.
Experience with Microsoft Office suite specifically Excel.
Expectations:
A strong technical aptitude with customer service interpersonal and organizational skills being a necessity.
Must be able to effectively manage multiple projects with a number of different customers simultaneously.
Self-motivated an ability to work independently and push oneself to achieve more.
Excellent written and verbal communication skills
Confident articulate and professional speaking abilities (and experience)
Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands complaints and general needs.
Ability to understand and calculate figures and total amounts for such issues as discounts commissions pro-rata percentages and sales order dollars.
Ability to make decisions regarding the handling of customer issues as outlined by company policy.
Ability to meet deadlines and prioritize workload.
Candidate should be able to sit stand walk stoop kneel crouch or crawl climb or balance carried loads of ten pounds.
Close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Ability to operate a scanning device computer copier fax machine and telephone etc.
Ability to prove technical aptitude (test may be provided).
Skills
- electrical design
- ASME
- CAD
- AutoCAD
- 3D printing
Responsibilities
Essential Duties and Responsibilities:
Establish and sustain direct verbal and written contact with Encon Safety Products customers on such efforts that include technical commercial and price-based inquiries and topics.
Work on budgetary and formal bid requests to determine product specification and bid parameters qualifications stipulations and time frames.
Fully participate in the project contract process in the CRM from quoting to sale or possible loss by justifying recording and monitoring the projects through the issue of quotations influence of customer decision order entry and product order fulfillment and after sales product completion efforts. This includes:
o Provide customers with value engineered alternative products from Encon for consideration. These solutions will meet the application needs potentially saving customers in terms of materials costs delivery and installation time.
o Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
o Secure needed information from customers or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
o Work closely with the customer and Encons engineering or Production Departments to ensure continuity of submittal specification or code issues.
o Attend the Project Review meetings order entry data and drawing submittal/approval process and negotiations as may be needed after the initial quotation or customer order submittal.
o Manage the schedule of Encon tempered water systems (TWS) and ThermaFlow Plus order deliveries with the customers.
o Develop relationship with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.
o Work closely with Product Managers Sales Managers Marketing associates and customers to keep abreast of changes in pricing products and program parameters.
o Receives records and coordinates the response to all customer complaints regarding the technical products and services as offered by Encon through the Customer Feedback Response (CFR) process.
o Review engineering and architectural build-outs potentially using Business Information Modeling (BIM) design tools to offer technical support on Encon catalog of products.
o Other duties as assigned.
Employment Type
Full Time
